Tim Hicks Email & Phone Number

Rhode Island, United States

Provision unified communications services. Provision traditional analog services and VoIP services. Provide end-user telephony support. Perform moves adds and changes. Configure install and troubleshoot digital and analog phone sets. Create and configure voice mailbox. Support Call Center telephony infrastructure and services. Provide call detail reports as requested.Build and configure enterprise unified communications systems and infrastructure. Adheres to established design & configuration standards.Provide support for assigned projects. Collaborate with staff on assigned projects. Meet established schedules and timelines. Ensure implemented solution meets project deliverables and adheres to defined standards and best practices.Provides operational support for the enterprise unified communications infrastructure and related technologies. Performs proactive management and monitoring of the infrastructure and systems.Schedules plans and performs scheduled maintenance to ensure systems are operating at optimal levels and running on the latest stable code. Performs on-going assessment and enhancements of infrastructure and systems. Conducts routine capacity planning

Worcester, Massachusetts, United States

Provide technical/administrative support for UMass Memorial Healthcare Avaya to Cisco IP telephony upgrade, which includes 15k devices over 4 major hospitals 75 clinics and over 800 call center agents. Duties include management of telecom carrier number porting requests and circuit disconnect orders.

Providence, Rhode Island Area

Manage projects and provide on-site support for client IT systems, addressed tasks such as the testing, documenting, setting up, and installation of IT hardware Telecom equipment, IP Cameras, Access control systems, Low voltage cabling. Provided tel/data services, which included quoting SIP trunking, Cloud PBX, all quotes through reseller partnership.

Plymouth, Ma

Responsible for the management and delivery of customer approved scopes for LAN (Cable/Fiber/WLAN) build outs and service requests.Primary responsibilities are coordinating installations of network infrastructure projects, including but not limited to Partner/Vendor communications and set up, scheduling, scope reviews, managing technicians, communication updates, verifying deliverables, attend meetings, budget analysis, milestone planning, reporting and closing documentations.Main Responsibilities:• Coordinate the physical installation of LAN projects throughout the US• Schedule, update and verify the quality of work being installed meets the customer approved scope• Manage project communications to stakeholders• Ensure deadlines and cost targets are met• Maintain required project documentation• Serve as a liaison between business and technical aspects of projects

Took ownership of new and existing clients to onboard for all service and support needs. Manage customer at 1st point of contact post sales. Lead internal and external kick-off meetings. .Manage and document all customer equipment that will be supported via the support center. Provide customer with documentation for creating and monitoring support requests. Create and maintain customer escalation lists, portal access list. Maintain Service Now application for IT Service support records. Manage the implementation of all monitoring appliances for voice and data networks. Document customer IP addressing and create workbooks for engineering group. Managed license renewals for monitoring appliances.

Burlington, Ma

Monitors departmental operations and objectives to ensure the most cost effective services are being provided. Provide consultation and leadership for the review of departmental telecommunications needs to identify optimum equipment and services. Confer with other department managers to resolve operational problems and promote communications. Oversee the development and implementation of performance methods and standards to improve efficiency of equipment operation; conducts cost/benefit analysis of telecommunications equipment to identify the most cost effective products. Confer with vendors regarding product evaluation, acquisition of systems and maintenance of equipment. Makes appropriate recommendations to Director. Develops and monitors Telecommunications budgets including staffing, operating expenses, and capital. Maintain cost at or below approved spending levels. Plan and oversee the acquisition of training, development and appraisal of personnel including selection and termination of staff, and changes in personnel status. Provide ongoing counseling and guidance to staff. .

Boston, Ma

Telecommunication Supervisor – Manage 24/7 hospital communication staff. Create and manage SOP documentation. Manage day to day issues. Review and recommend disaster and safety policies. Rec. Hands-on management of all wireless devices. Manage and analyze and approve all telecommunication invoices.

Cell Backhaul Project: Responsible for managing, developing, and tracking CBH requisitions and purchase orders through internal Comcast procurement systems. Required to reconcile incoming/outgoing materials for all CBH projects as well provide updates to tracking sheets. Coordinate with design engineers, fiber teams, local warehouse/depot personnel, and vendors to ensure that all project data required for the installation and provisioning of cell towers is uploaded to appropriate trackers, servers, and SharePoint. Schedule and coordinate contractor and internal engineering personnel for timely completion of site work

Maynard Ma

–Managed staff of 8 telecom engineers, techs, and analysts. Responsible for all telecom functions in North America, South America, and Asia PAC.IP and Traditional environment. These functions included a 400 seat call center, all mobile devices. Developed and managed $5 Million operating budget and as well as yearly capex budget. Lead the NA team in implementing SIP trunking for all DID services. Implemented in-house voice bridge service as well as video bridge services. Negotiated voice landline, mobile, and system maintenance contracts.

Boston, Ma

Developed project plans for nationwide customers, managed all aspects of customers IP telecom system implementations, served as single point for customer. Assigned to special project October 2007, Carousel was contracted to provide an interim Director for consulting purposes, short term assignment turned into 8 month contract. Hired as permanent Director at end of contract.

Boston, Ma

Primary duties consisted of project management of all IT functions for all projects. Responsible to act as liaison between construction GM and IT contractors and vendors. Coordinated all facility moves, adds, and changes. Supervised three in-house telecom technicians. Provided back-up to telecom Manager during absences and vacations.

Electronics Program

Education record