Tim Hiebert work email
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With a passion for building exceptional teams, I combine my financial, operational, and strategic skills in leading highly dynamic and energized organizations. I am a West Point grad, with a successful service career and lifelong pursuit of learning, knowledge and personal growth. My business portfolio includes extensive senior leadership roles in the telecommunications industry with leadership breadth from managing a strategy team as well as leading a 240-person field operations team. I enjoy building inclusive teams, contributing to my community, and working with a sense of purpose and mission. I want to join a high-performance organization that utilizes my leadership, financial, and operational management skills in either the public or corporate arena.
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Director Of Commcenter Strategy And ProcessCox Communications Oct 2014 - Mar 2024Atlanta Metropolitan AreaLead a strategy team in creating innovative and technology solutions to support 2500+ field technicians across a national footprint.• Recognized for implementing process automation and customer self-service solutions that savedcompany $3M+ last year.• Implemented process improvement methodologies that produced multi-million-dollar projectsavings in reduced technician drive times and fuel expenses.• Delivered 100K+ monthly appointment transactions that optimize technician routes while complyingwith all regulatory and state and customer requirements. -
Director/Vice President Of Field OperationsCox Communications Apr 2009 - Oct 2014Atlanta, GaManaged field service technician team of 230 personnel across 2 states that provided commercial andresidential telecommunication services to 300K customers.• Created best practices in service call reduction and productivity that enabled the team to exceedfinancial goals by $2M+ and served as company benchmarks for operational effectiveness.• Selected as executive sponsor for Operations’ Excellence initiative that saved the company $10M+through transaction reduction and process improvements.
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Manager/Director, Customer Operations, North Central FloridaCox Communications May 2004 - Jun 2008Gainesville, Florida, United StatesManager/Director of 130 rep Customer Operations Center in North Central FloridaBuilt a highly diverse customer operations team that exceeded operational and financial targets three years in a row.Implemented new employee centric practices that resulted in the highest increase in employee engagement scores in the company.Managed the acquisition, care support, and operational logistics for 45,000 University of Florida students returning to Gainesville each fall. The system connected over 25,000 new customers each year.
Tim Hiebert Education Details
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Bachelor Of Engineering - Be -
Financial Analysis -
Equities
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Frequently Asked Questions about Tim Hiebert
What is Tim Hiebert's role at the current company?
Tim Hiebert's current role is Director Strategy and Technology Solutions. Telecommunications.*Builds strategic and operational teams to deliver exceptional results.
What is Tim Hiebert's email address?
Tim Hiebert's email address is ti****@****cox.com
What is Tim Hiebert's direct phone number?
Tim Hiebert's direct phone number is +135233*****
What schools did Tim Hiebert attend?
Tim Hiebert attended United States Military Academy At West Point, University Of Florida, University Of Florida, University Of Florida, University Of Florida, University Of Florida.
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