With a deep commitment to understanding the user journey, I specialise in identifying core issues and creating solutions that add lasting value and elevate the user experience. My approach leads with empathetic design to ensure a holistic user journey.I bring over two and a half years of experience at Scout+Redeem, where I focused on unpacking complex user issues and enhancing the overall experience. My role included elements of Quality Assurance and TechOps, but my primary passion lies in creating meaningful, user-centric moments.Prior to this, I accumulated over six years of charity experience, integrating design and operational tasks, supported by a rich background in theatre and the arts. This diverse experience has cultivated my flexibility, adaptability, and reliability in various professional settings.Born in the North, raised in the South, and now residing in the West Country, I bring a unique perspective to every project, with a deep commitment to delivering value and empathy in all user interactions.