Tim Hightower Email & Phone Number

New York, Ny, Us

Us

-Successfully procure buyers and sellers for the purchase and sale of homes. -Prepare, present and negotiate sales contracts between buyers and sellers.-Develop and manage marketing strategies for the sale of homes. -Develop and maintain contacts with clients for future business opportunities.

New York, Ny, Us

-Managed consulting project during the construction of the Global Complaints Management operating model. Participated in meetings and ensured the project was completed on time and within budget. -Team member instrumental in developing, presenting, and executing the executive complaint handling program. Developed tools and protocols, presented the program to executive teams, and managed the resolution of executive and other escalated complaints from U.S. and international customers.-Restructured executive and escalated complaints handling program. Developed new procedures, protocols and training for new team members. -Assisted policy governance team with implementation of a Global Customer Complaints Handling Policy in 15 Asia Pacific countries, 4 Middle East countries, and multiple U.S. commercial insurance offices. -Developed implementation tools and assisted managers with complaint handling processes, communications, training, reporting, and auditing. -Partnered with International Organization for Standardization (ISO) certification expert to identify gaps between the AIG Complaints Handling Policy and the ISO guidelines for quality management regarding customer satisfaction.-Interim management of the AIG Ireland complaint handling program during staffing change. Managed personnel actions associated with the staffing change and trained the employee who assumed the primary complaint handling position.-Managed the Customer Solutions Unit (CSU), Executive Complaints team of analysts responsible for resolution of international and domestic complaints received by AIG senior leadership including CEO and Board of Directors.

New York, Ny, Us

-Successfully developed and managed Commercial Ground Transportation and General Liability cases through the litigation process. -Managed staff and panel counsel to ensure work was completed on budget and within the guidelines of the litigation plan. -Procure medical documents as well as relevant experts for analytical evaluation of case and secured authority for settlement or defense. -Presented written and oral arguments at arbitration and mediation conferences and achieved settlement within authority. -Consulted with underwriting, insureds and brokers with regard to claim status, case reserves and settlements to insure for proper future premium and or adverse risk. -Attended C.E. courses for licensing and knowledge of current laws applicable to claim handling and litigation.

Bloomington, Illinois, Us

Auto Claims -Position required strong persuasion and negotiation skills to facilitate injury settlements with individuals or their attorneys. -Investigated and analyzed exposures with an emphasis on litigation and medical management. -Successfully presented oral and written arguments in mediation and arbitration cases. -Testified as expert in court proceedings with regard to damage and value of vehicles. -Capitalized on marketing opportunities while working with non-State Farm customers.Life/Health Field Investigator-Made unannounced visits to insured’s home in order to secure information regarding disability through interviews and personal observations. -Provided comprehensive status reports to Home Office with recommendation for continued disability.-Prepared reports including, but not limited to, Initial Disability, Continuing Disability and Occupational Evaluations.Special Disaster Team -Deployed to United States areas struck by catastrophic loss to provide claim service to policyholders. -Estimated and settled losses involving damage to homes and automobiles. -Successfully managed and closed over 50 claims per week.