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Tim Hodapp is listed as I help organizations exceed business objectives by delivering decision-critical consumer-/customer-based insights via timely and cost-effective marketing research projects. at Management Advisory Services, a with 6 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Tim Hodapp.
Tim Hodapp previously worked as Marketing Research Specialist at Self-Employed and Consultant at Management Advisory Services. Tim Hodapp holds Ph.D., Applied Psychology from University Of Toronto.
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One of the most experienced marketing research professionals in Canada, I have assisted clients in retail, financial services, automotive, telecommunications and energy sectors meet and exceed business objectives for over 30 years – and still counting. I apply appropriate, applied advanced tools and techniques where needed to cost-effectively meet client business objectives. From 2004 to 2018, I specialized in customer experience measurement and management research. In this arena, I worked with retail, financial services, transportation, telecommunications and public sector organizations among many others. I have designed and executed numerous, large-scale continuous and ad hoc customer experience measurement programs leading to relevant, action-oriented recommendations for service delivery improvement. I understand that customer experience affects customer behavior and customer behavior determines business success. I help clients:1. Design, implement and manage programs to capture customer feedback (continuous, real-time or ad hoc as needed)2. Disseminate insights/feedback to the right people in the organization, often in real time3. Close the loop with and recover unhappy customers4. Identify and address the root causes of pain points5. Implement structural process improvementsIn summary, I offer extensive experience in marketing research along with a passion for unlocking consumer insights to drive decision-making.
Listed skills include Quantitative Research, Advertising Research, Customer Experience Program Design And Execution, Consumer Research, and 22 others.
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Toronto, Ontario, Canada
I assist marketing research and other marketing-related organizations with marketing research project design and implementation, questionnaire design and implementation, advanced data analysis, insight and recommendation generation as well as report preparation and presentation.
Toronto
Provide market research consulting services on a voluntary basis to the non-profit community in the Toronto area.
Toronto
- Led a customer experience measurement account group in Loyalty practice.- Won and implemented multi-year, $ million transactional customer experience measurement programs with several of Canada’s largest organizations in the following sectors: retail, insurance and telecommunications.
- Led staff of up to 12 and budget of $2 Million. Developed new business, managed client servicing and monitored the quality and progress of market research projects.- Achieved target revenue while maintaining productivity among staff following relocation and restructuring. - Promoted from retail services practice leader to head of business unit within 2 year period.- Introduced innovative research techniques and developed analytics and reporting protocols.
Toronto, Canada Area
- Managed research projects for Fortune 500 Companies including international assignments.- Conducted numerous research studies for major vehicle manufacturer. Results provided decision-critical information used in vehicle design and marketing.- Recognized changing dynamics of the automotive production process and successfully sold consumer research services to automotive part manufacturers, opening a new revenue stream for Goldfarb and enabling the manufacturers to design components meeting consumer needs.
Toronto, Canada Area
- Directed staff of 4 with budget of $1.5 Million. Developed new business, managed client servicing and directly involved in conducting market research projects.- Streamlined operations and methodology for signature annual automotive maintenance survey, permitting more reliable data to be collected more cost-effectively. - Designed and conducted a B2B customer satisfaction surveys for a major automotive aftermarket parts companies.
Toronto, Canada Area
- Developed new business, serviced clients and reported results of specialized market research projects.- Successfully introduced ARS and other proprietary RSC advertising research services to the Canadian marketplace, generating $350K per year in incremental revenue.
Toronto, Canada Area
- Managed market research process for all operating divisions and consulted with division heads regarding marketing strategies and activities.- Developed and implemented first ever strategic planning process for the organization, assisting senior management to understand and act on the position of their banners within the Canadian retail environment.- Reduced cost of annual tracking program, but revised operations so as to provide even more reliable and detailed results. Report provided input for strategic and tactical decisions in all operating divisions.- Conducted numerous research projects which aided buyers and project managers in the development of new specialty store concepts and their merchandise.
Other employees you can reach at masconnect.com. View company contacts for 6 employees →
Doug Blazer
Colleague at Management Advisory ServicesGrand Rapids, Michigan, United States
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MF
Marlene Filippelli
Colleague at Management Advisory ServicesLos Angeles, California, United States
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KP
Kathy Pease, Aicp
Colleague at Management Advisory ServicesGranite Bay, California, United States
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Quick answers generated from the profile data available on this page.
Tim Hodapp works for Management Advisory Services.
Tim Hodapp is listed as I help organizations exceed business objectives by delivering decision-critical consumer-/customer-based insights via timely and cost-effective marketing research projects. at Management Advisory Services.
Tim Hodapp is based in Toronto, Ontario, Canada while working with Management Advisory Services.
Tim Hodapp has worked for Self-Employed, Management Advisory Services, Ipsos In North America, Acnielsen, and Goldfarb Consultants.
Tim Hodapp's colleagues at Management Advisory Services include Doug Blazer, Marlene Filippelli, and Kathy Pease, Aicp.
You can use AeroLeads to view verified contact signals for Tim Hodapp at Management Advisory Services, including work email, phone, and LinkedIn data when available.
Tim Hodapp holds Ph.D., Applied Psychology from University Of Toronto.
Tim Hodapp is listed with skills including Quantitative Research, Advertising Research, Customer Experience Program Design And Execution, Consumer Research, New Business Development, Business Leadership, Project P And L Management, and Team Development.
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