Tim Holm Email and Phone Number

Assisted customers with repair issues for phone, video, and internet. Also assisted with billing and account changes for customers.

Served as a resource for Service Delivery Coordinators to complete ordering for Large Business customers.Resolved escalations for Large Business customers, resulting in satisfied customers. Assisted with process and reporting for the center. Used internal company resources, Microsoft Office Suite, and Salesforce for data.

Received reports from customer calls to troubleshoot and close repair issues. . Routed telephone repair issues to the proper groups when needed. . Received multiple commendations for customer service.

Received reports from customer calls to troubleshoot and close repair issues. Routed telephone repair issues to the proper groups when needed. Received multiple commendations for customer service.