Tim Huggins Email & Phone Number

San Francisco, California, Us

Hired to be the Subject Matter Expert for 802.1X endpoint authentication for access to the Enterprise Network. Have been the Team Lead since growing the Team in 2014 to accommodate the enterprise-wide expansion of the 802.1X solution. Assess net-new endpoints for 802.1X capabilities and design the most secure configurations for each. Distribute workload between team members and provide team direction for all aspects of day-to-day functions. Key Achievements:• Provided lead engineer support during the multi-year NAEP project that expanded 802.1X enterprise wide for the access level of the network. • Help develop the 802.1X supplicant for use in the Wells Fargo Macintosh environment.• Managed an internal project to evaluate and remediate all 802.1X endpoints that were using vulnerable TLSv1.0 for EAP Authentication. • Created processes for LOBs to engage our team for support or development, as well as repeatable procedures for our team.• Delivered multiple Knowledge Transfer sessions with the Network Management Team to be able to efficiently support 802.1X.• Started a collaborative monthly session with several Network Technology teams to cover gaps in device certifications and overall awareness of upcoming new solutions.• Assisted StoreVision Server team in piloting a Bash scripted solution to configure network adapters for 802.1X authentication.• Actively identify trends in authentication failures and work with partner teams to implement resolutions for each failure scenario.• Created a SharePoint site to host support documentation for Technology Connections.• Assist with validation of patch level releases for Radius Infrastructure.• Provided and configured Wireless endpoints for upcoming protocol releases including 802.11 ac, ax and roaming protocols r,k,v.

Boca Raton, Fl, Us

Hired to administer Server Systems and Workstations for a distribution center of the leading online retailer and direct marketer of health and wellness products. Set standards of Server Builds, Workstation Builds, processes for New Hire access management, and Help Desk ticketing escalation. Provided top level troubleshooting of all workstation functionality. Managed three other IT Infrastructure personnel. Prepared daily offsite backup media for delivery. Infrastructure Asset and Warranty Management. Manage physical access to the NC facility through Bosch Access card system.Key Achievements:• Awarded Employee of the Month-January 2012. • Increased the level of performance of the IT Infrastructure department and end user expectation by setting level of service benchmarks.• Developed Powershell scripts to aid in the day-to-day tasks of the IT department.• Developed an imaging solution to ease the deployment of new workstations or repair of current workstations.• Installed a new cable management solution for the local datacenter to facilitate a cleaner more organized infrastructure.• Lead deployment of VMWare VDI solution on WYSE thin clients used by the entire Customer Service Center.• Single handedly migrated the entire NC facility from an Exchange environment to Google Business Apps consisting of over 300 users.• Collaborated with each line of business to improve day-to-day functionality of network resources.• Created a bash script to backup directories on RHEL that needed to be isolated from main backups.• Deployed a wireless infrastructure to facilitate wireless scanner item picking.

San Francisco, California, Us

Hired to provide Tier 3 support during and following rollouts of 802.1X supplicant software to Corporate desktops and laptops in the Charlotte, NC region and International footprint.

San Francisco, California, Us

Hired to provide Tier 3 support during and following rollouts of 802.1X supplicant software to Corporate desktops and laptops in; and International footprint. Created, managed and resolved Remedy problem tickets in person and remotely. Generated deployment progress report from SQL queries detailing total progress per line of business. Created new training documents and updated existing training documents for help desk technicians to troubleshoot 802.1X issues. Merged existing internal support web sites for Troubleshooting to new team SharePoint. Key Achievements:Provided Tier 3 support for over 1700 laptop deployments of Cisco Secure Services Client to Wachovia laptops. Monitored a helpline for Tier 1 & 2 Technicians to call for help during the deployments. One of three team members who crafted a solution for the Windows 7 802.1X built-in supplicant to authenticate via machine and user.Crafted a solution for WinPE to be able to authenticate by user credentials on an 802.1X network.Created new help desk troubleshooting documentation for Tier 1 & 2 technicians to use for 802.1x issues.Created and merged existing SharePoint site to new Team site with information to support 802.1X from a user perspective and a help desk perspective.Developed Test Plan procedures for the Supplicant certification on each Operating system version.Imaged new workstations, joined them to the appropriate domain, and deployed them as needed for each line of business.Collaborated with each line of business to resolve new issues experienced I each different environment.

Hired to provide day-to-day Network Support for Corporate clients, including most Saturn Auto Dealerships Nationwide. Provide support for new and existing workstations, Dealer Management Software, POP3 and Exchange mailboxes, and Networking Hardware. Installed and managed online backup systems. Deployed and managed Trend Micro Server/Client Edition Antivirus. Provide Blackberry Setup and Support.Key Achievements:Created and Managed over 300 POP3 email accounts on the local POP3 mail server-including adding accounts, removing accounts, forwarding accounts, as well as integrating with Office Outlook 2003/2007 and blackberry devices. Migrated Outlook database files from multiple email accounts Managed Exchange mailboxes for several client accounts in the 20-50 mailbox range. Installed Office Outlook 2003/2007 to integrate with Exchange Server and migrated POP3 Outlook database files to the Exchange accountDeployed 100+ online backup systems, configuring schedules, and correcting missed backupsDeployed and Managed Trend Micro Client/Server Antivirus solution to Auto dealers nationwideDesigned a disk image solution for new and repaired pc's deployed to clients for ease of System Restore

Hired to co-administer a 50+ user network including windows XP/Vista clients, wireless access points and remote access. Managed user accounts and Email accounts in Active Directory and Exchange. Integrate Multi-Function Office products in Windows and Terminal Services Networks. Installation and Troubleshooting Support for Printing and Scanning (to network shares and Email)Key Achievements:Managed approx. 50 Exchange 2003 mailboxes, and installed Office Outlook 2003/2007 to integrate with the exchange environment Integrated Palm Treo smartphones into existing Microsoft Exchange environment using Activesync to synchronize inboxes, calendars and tasks for sale reps and techniciansDesigned auto archiving systems for businesses to scan and index Business forms for fast retrieval and editingCleaned and Optimized Active Directory databaseDeployed a 4 point wireless access point system utilizing WPA with TKIP

2005Network Implementation Deployed Server 2003 and Active Directory in a small office LAN including Windows 98, Windows 2000, and Windows XP clients. Configured DNS, DHCP, VPN, DSL Internet access, Mail accounts, and Home Folders. Configured Terminal Services and SQL on second 2003 Server. Setup FTP connections for remote store locations to access SQL and MAS 200 database.

Bachelor Of Science, Physics

Bachelor Of Science (Bs), Physics