• Provide leadership and coaching to both the Facilities and IT team of developers and network administrators/manager.• Oversee/support help desk requests and escalate issues internally or to external vendors. • Collaborate with leaders to implement or advance technology solutions that help meet financial, service, operational or growth objectives.• Analyze business needs and application enhancement requests and oversee large initiatives to completion.• Ensure network infrastructure is maintained and upgraded as required and controls exist to address cyber-security and business continuity.• Maintain the technology plan (strategy, policies, procedures) for the organization.• Oversee facility capital expense projects and develop an annual facility improvement/maintenance plan.• Act as emergency backup for facility-related issues.• Procure and manage contracts/agreements with vendors, and ensure contractual commitments are met and agency is being served well.• Serve as Corporate Compliance Officer and work directly with CEO/COO to monitor regulatory environment and address any compliance issues. • Coach/manage teams by providing clear expectations and performance-based feedback. • Maintain a high level of customer satisfaction and quality service by organization standards.

• Helped established the Data Modeling Center of Excellence. • Participated as a member of the Product Model Strategy team as company migrates from Project Model to Product Model.• Analyzed, identified, and wrote detailed description of user requirements, program functions, and steps required to develop or modify applications or components.• Made recommendations for business process improvements with an understanding of technical problems and solutions as they relate to the technology needs.• Prepared analysis for production support of applications and associated documentation.• Assisted with the design and implementation of operational and system enhancements which paralleled overall business strategies to ensure production capabilities are both effective and efficient.• Developed test plans and executed tests.• Served as mentor to newer analysts and interns.• Performed work as analyst for moving data warehouse from on premises to cloud hosting solution.

• Gathered all requirements for the system by serving as liaison between business users and productteams.• Oversaw the successful 2 year implementation including system configuration, data conversion(7 databases with over 30+ million constituents and 50+ million revenue transactions), and allcustomization work (over 100+ customizations).• Created all test scripts and conducted all user testing sessions (five 4-6 week sessions). Triaged andimplemented fixes and change requestsServed as both main technical lead and business process expert during stakeholder discussions.• Responsible for the ongoing maintenance of the system (leading backlog discussions and followingchange management processes).

• Lead requirements gathering sessions with business units and stakeholders.• Documented end user requirements for data capture, functionality, data quality, and reporting.• Provided technical expertise in identifying, evaluating and developing systems and procedures that arecost effective and meet user requirements.• Provided process improvements and innovative solutions to meet business needs.• Documented issues and worked with all parties to resolve.• Worked closely with Project Managers to set realistic project expectations and evaluated impact ofpossible changes / delays. Planned accordingly to meet all possible deadlines.

• Worked closely with manufacturers to understand how best to replenish their entire portfolio bygathering requirements and assessing feasibility / level of effort for possible enhancements.• Developed working knowledge of supply chain / logistics to support clients.• Facilitated yearly client focus groups aimed at retailer specific needs. Intended to understand commonissues / challenges, so proposals for resolution could be given. Responsible for providing resolutions.• Assisted users with analyzing KPI measures including daily inventory status tracking, monthlyperformance (service level, days of supply), and other exception based reports.• Gathered functional and technical requirements for successfully integrating analytics engine into newlycreated web portal.• On-boarded over 20 manufacturers to the system. The process includes building the environment,testing, loading all necessary database files using SQL and AS/400 copy commands, and training /supporting end users.• Assisted Project Managers in successfully executing projects using mostly IBM waterfall methodology.• Responsible for testing new software updates / fixes.• Served as project lead for new client implementations – including customer creation, project time-linecompliance, and additional level of effort scoping.

• Assisted pharmacists with online processing of prescription claims using AS/400 application andanswered membership questions regarding prescription benefits, including drug coverage and eligibility.• Responsible for handling / resolving escalated issues for all clients.• Facilitated new user training. Responsible for creation and maintenance of training material andserved as member of the quality assurance team.• Served as liaison between customer service team and software development team. Gatheredfunctional requirements from users to help development team understand necessary changes.

• Responsible for opening / closing of computer lab.• Provided end user support to students and faculty on University computers and software programs.• Assisted professors and students with computers and audio / video peripherals in two classrooms