Tim Ivey Email and Phone Number

Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.• Assists in the development and implementation of emergency procedures.• Conducts investigation of all losses of property assets and refers to proper management for disposition.• Deploys security staff to effectively monitor and protect property assets.• Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.• Handles complaints, settling disputes, and resolving grievances and conflicts with others.• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.• Maintains required reports and documentation regarding patrols of property and parking areas.

* Responsible for interviewing, training, scheduling, counseling and evaluating Security & Paramedic staff.* Responsible for the Medical Services department.* Responsible for the Lost & Found department.* Responsible for the Safety Dept. report system and all related investigations.* Responsible for the Key-Control systems and all related audits. * Responsible for Convention Security scheduling and interacts with on-site meeting planners to promote satisfaction and the safe enjoyment of the facility. * Coordinates VIP and dignitary visits, liaisons with Government, Military and Group Corporate Security advance-team planning.* Assists and acts in absence of the Director of Safety & Security to ensure the safety of guests and hotel staff and the overall security of the property.* Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.* Assists with the preparation and implementation of department budget and cost controls and monitors department payroll for accuracy.* Assists in the development of safety/loss prevention programs by analyzing available data and keeps management advised on preventive measures.* Assist in the development and implementation of company standards, steps & tips for Convention Security Staff, Medical Services & Lost & Found operations.

* Assisted with the hiring, scheduling & staffing of hotel & convention security staff.* Served as on-property liaison for all Executive & P.P.O. advance-team planning, in addition to local law enforcement, government & military.* Developed convention support training modules and provides continuation training to all departmental staff.* Assisted and acted in absence of the Director of Safety & Security to ensure the safety of guests and team members and the overall security of the property.* Handled complaints, settled disputes, and resolved grievances and conflicts with employees and guests.* Assisted in the development and implementation of company Standards, Steps & Tips (Standard Operating Procedures). * Recognized success across areas of responsibility with Security staff. * Conducted hourly employee performance appraisals and disciplinary procedures/documentation according to Standard Operating Procedures. * (2011-2012) Responsible for the recruitment, training and overall supervision of all Lifeguard employees during Inaugural & 2nd season of new on-property water park facility. Ensured that staffing levels remained consistent, as well as maintaining proper licenses & audit related documentation during each season. Ensured uniforms and other department-related support inventory were maintained throughout the season. Prior to the 2nd season, assisted H.R. on Eastern Europe recruitment trip that yielded approximately 50 additional employees for the upcoming season.* (February-April 2008) Assisted with Security & Safety pre-opening duties at the Gaylord National, that included Key Control systems integration, training on various Security software platforms and overall departmental staff training.

* Proficient in HTML and Javascript programming. * Graphic Design (Conceptual & Layout). * Web Master of multiple local TV web sites.* Company HTML trainer.* On-site Multimedia client consultant..