• Tested for software bugs to ensure instructionally accurate content• Developed online interactive training modules for internal employees and external customers

• Instructor-led training consisted of 25 new hires learning Wayfair’s order management system• Helped generate $1 million in sales revenue year over year across our sales department • Devised assessments to determine the needs of the learners• Used course evaluations to establish a curriculum framework for a training program• Collaborated with Management to update ongoing employee training

• Created a proactive resolution regarding customer’s experience with issues on post-order matters • Successfully managed an average of 25 tickets per day • Maintained customer confidentiality concerning personal information (addresses and credit cards)• Proactively followed up with customers in a consistent and timely manner