Tim Engel Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Houston, Texas, United States

Managed a multi-region team of Program and Service Delivery Managers. Managed two key Energy accounts. Ensured contractual obligations for all customers/accounts managed by myself and my team were met or exceeded. Primary operational escalation point for my team. Actively participated in company transformation and process and procedure efforts. Aided in development of roles and responsibilities across multiple roles.

Houston, Texas Area

Manager of the Program Management and Service Delivery teams for the Americas. Program Manager for key Energy customers. Ensure customer satisfaction was exceeded and contractual obligations were met.

Houston, Texas Area

Managed Customer Support Centers (CSC) and drove operational excellence in the following locations: - Houston, Texas - Lima, Peru - Macae, Brazil

Houston, Texas Area

Managed operational excellence for key Energy customers. Primary operational escalation point for customer base. Managed P&L for customer base.

Houston, Texas Area

Analyzed overall cost allocations for customers at the site/project level. Ensured contractual obligations are being met and ensure cost points are accurate. Analyzed P&L and provide accurate information for current costing and forecasting. Provided forecasting models for proper upcoming financial reviews as well as support/readiness needs. Improved company process and procedures in regards to financial analysis and reporting. Utilized wealth of operational experience to properly forecast growth opportunities and ensure growth of account revenue.

Houston, Texas Area

Earned Green Belt Six Sigma Certification. Managed the Field Services department at the Houston office. Managed a team of 8 employees to include: technicians, coordinators and administrators. Managed P&L for drilling, support business, maritime and land clients in the Gulf of Mexico and NA. Managed a revenue of 14 million dollars annually for approximately 160 projects. Continued to perform a majority of the service delivery duties listed below.

Houston, Texas Area

Managed daily operations for post product sale in terms of customer advocacy, incident management, escalation and resolution. Facilitated and control activities related to delivery and support of sold services. Served as the primary point of contact for customer base in regards to operations. Facilitated service quality review meetings with customers covering incidents/resolution, fault trends, performance reporting, service quality and service delivery processes. Provided monthly SLA reports and provide validation of adherence to contractual obligations.

Houston, Texas Area

Managed 13 DOT drivers and one dispatcher. Responsible for a 2.75 million dollar truck fleet that consists of tractors, trailers, straight trucks and roll-off containers. Handle all logistics and customer service needs for inbound material. Ensured fleet compliance with all DOT and company standards. Conduct annual performance reviews. Ensured timeliness in servicing customer’s facilities as per agreements and SOP. Aggressively worked on lowering transportation department costs. Performed daily facility walk through to ensure environmental compliance.

Corpus Christi, Texas Area

Managed logistics for non-ferrous domestic and export shipping. Analyzed margin report on daily basis for inventory and pricing accuracy. Actively pushed for process improvement in all aspects of the operation. Coordinated shredder parts maintenance with engineering group. Assisted safety manager with monthly safety meetings.

Houston, Texas Area

Analyzed facility processes for improvement using Lean Six Sigma methods. Implemented 5S methodology at numerous facilities. Active member of the CMC Recycling division safety assessment team. Responsible for nine recycling facilities across Texas. Positively implemented change at facilities with no real authority.

Hawaiian Islands

Held a top-secret national security clearance throughout my time in the Navy. Led weekly, quarterly and annual briefs to division officers, high ranked command and civilian personnel from the CIA, National Security Agency and Office of Naval Intelligence. Provided time sensitive information to forward deployed forces. Earned Honorable Discharge.