Tim Jordan Email and Phone Number
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I am a people-first CX leader, author, and expert coach who has spent the last 20+ years in corporate, church, and restaurant leadership. I'm passionate about servant leadership and believe people are the key to both great businesses and the best support.
Cars Commerce
View- Website:
- carscommerce.inc
- Employees:
- 2311
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Senior Manager, Customer Support And OperationsCars CommerceIllinois, United States
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Senior Manager, Customer Support & OperationsCars Commerce Mar 2024 - Present
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Manager, Customer SupportCars Commerce Sep 2021 - Mar 2024
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Team Lead, Customer CareCars.Com Oct 2017 - Sep 2021Chicago, Illinois
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Customer Care Technical SpecialistCars.Com Apr 2017 - Oct 2017Chicago, Il• Led the revamp of the Known Issues communication process, resulting in more transparent communication with our customers while eliminating unnecessary and confusing information• Key player in developing a Quality Assurance program centered on RepairPal Certified cases• Organize, Schedule, and maintain an internal weekly education program through gaining investment from stakeholders within the company and outside speakers• Provide coaching through phone calls, emails, and in person to Customer Care Team increasing their education and assisting them in how to communicate issues effectively with our dealership and consumer customers• Successfully communicated with Senior Leadership, Regional Sales Managers, and Affiliate Sales Managers to gather the authorization forms necessary for a new Reynolds & Reynolds agreement with RepairPal, resulting in more than 80% completed in two months• Spearheaded a temporary enrollment process for dealerships using Reynolds & Reynolds DMS for RepairPal Certified, resulting in almost 50% of pending dealerships temporarily certified and in billing• Effectively developed and presented information from our Accelerate 2016 conference in order to make it relevant for the Operations Department
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Senior Customer Care SpecialistCars.Com Sep 2015 - Apr 2017
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Customer Care SpecialistCars.Com Dec 2014 - Sep 2015• Provided customer service each month that was Quality Assured and scored consistently above 90%• Successfully utilized time to ensure that dealership customers remained satisfied and informed• Communicated emails of encouragement and best practices to the Customer Care Team, including an email template that effectively minimized time spent handling a known technical issue, to further team productivity and efficiencies• Engaged in the Peer Coach Program whenever approached, to assist in the onboarding of, and educational efforts for, newly hired Customer Care Specialists• Hosted shadowing sessions for various colleagues and leadership from other departments to help them learn more about the efforts and responsibilities of a Customer Care Specialist• Took initiative to assist the Leadership Team whenever possible, including taking the necessary steps to minimize abandoned calls and striving to meet team service goals whenever possible• Maintained first line of contact and support for 20,000 car dealerships across the United States
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Freelance WriterSupported Content Mar 2022 - PresentWriter of Customer Support and Customer Experience research-driven educational and thought leadership articles for customer-facing software companies. -
Founder/Ceo/WriterAtypical Finance, Llc Dec 2015 - Presenthttps://www.atypicalfinance.com
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ManagerBuffalo Wild Wings Sep 2010 - Nov 2014• Served customers by fixing issues and following up to ensure customer satisfaction• Trained and coached 70+ employees and management trainees at a $2.8 million franchise• Implemented and enforced proper food handling, portion standards, and safety protocols to ensure positive guest experiences and workplace safety• Lowered labor costs by over $5,000 in 9 months by developing and implementing more efficient scheduling processes
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Gym ManagerReach Out For Life Youth Foundation Aug 2007 - Sep 2010Increased sports program revenue by 50% through increased marketing efforts, introduced participation rewards initiatives, and reorganized programs leading to participation to capacity of over 350 kids in the winter program.Managed facility rentals including contracts, scheduling, and pricing.
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ManagerPanera Bread Feb 2002 - Aug 2007Regional trainer for management and staff at three new store openings.Analyzed profit and loss statements, portions served, and par levels to successfully maintain food cost below budget.Scheduled and trained store staff of 50+ employees.
Frequently Asked Questions about Tim Jordan
What company does Tim Jordan work for?
Tim Jordan works for Cars Commerce
What is Tim Jordan's role at the current company?
Tim Jordan's current role is Senior Manager, Customer Support and Operations.
What is Tim Jordan's email address?
Tim Jordan's email address is tj****@****ars.com
What is Tim Jordan's direct phone number?
Tim Jordan's direct phone number is +181526*****
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Tim Jordan
Operations Leader │ Strategy Design │ Process Optimization │ Digitization │ Transportation │ Distribution │ Supply ChainPhoenix, Az4armada.net, lxplp.com, amerigas.com, amerigas.com2 +141240XXXXX
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