Tim Kamen Email & Phone Number

Detroit, Michigan, United States

Currently serving as a Director of Client Success at Sift, where I am responsible for onboarding and educating our clients to ensure their success and satisfaction.Key responsibilities include:• Developing and implementing client success strategies to drive retention and growth.• Act as the primary support person assisting with any technical issues a customer may run into. This includes working with Development on bug fixes, feature enhancements, and coding API calls to modify data in the system.• Collaborating with cross-functional teams to deliver customized solutions and exceed client expectations.• Identifying opportunities for upselling and working with the sales team to drive revenue growth.• Hold regular client check-ins to ensure satisfaction and addressing any issues or concerns.• Manage the renewal process.• Elevated client retention and reduced churn by 25% through strategic success planning and personalized training.• Collaborate with internal teams to define customer success metrics and measure customer success.• Providing strategic guidance and support to clients, ensuring they are maximizing the value of Sifts products and services.• Creating and updating technical documentation and training materials.• Host webinars throughout the year for client training and spotlighting new product features.• Sit on a committee which plans team building events for the company.

Detroit, Michigan, United States

Worked as a Client Success Manager at Sift prior to accepting the Director role, where I managed a portfolio of key accounts and drove client success in the industry.Key responsibilities included:• Building and maintaining strong relationships with clients, understanding their goals and objectives and providing strategic guidance to help them achieve success.• Developed and implemented onboarding plans for new customers.• Working closely with cross-functional teams to ensure the timely and successful delivery of client projects.• Identifying opportunities for upselling and cross-selling, and collaborating with the sales team to drive revenue growth.• Monitoring client satisfaction and addressing any issues or concerns.• Managing the renewal process and ensuring high levels of customer retention.• Developed a customer success dashboard that visually represented key metrics and customer trends, allowing for better decision-making.

Madison Heights, Mi

Currently working as an IT Consultant at Eureka Welding Alloys, where I was responsible for server and workstation maintenance, website development, and email server management.Key responsibilities included:• Maintaining optimal functionality for all onsite computer hardware.• Troubleshooting workstation and server software issues.• Conducted thorough IT audits, ensuring all systems were up-to-date and fully secure against potential threats.• Developing and updating the company's website as needed.• Managing the company's email and cloud infrastructure.

Previously served as a Technical Account Manager (Enterprise) at Syncta, where I worked closely with enterprise clients to ensure their success and satisfaction with our software solutions.Key responsibilities included:• Providing technical expertise and support to clients, ensuring they were able to effectively utilize our software solutions to meet their needs and achieve their business goals.• Collaborating with cross-functional teams to deliver customized solutions and exceed client expectations.• Conducting regular check-ins and strategic reviews with clients to assess their usage patterns, address any concerns, and identify opportunities for upselling or cross-selling additional Syncta products and services.• Managing the renewal process and ensuring high levels of customer retention.• Providing training and support to clients, ensuring they had the knowledge and resources to maximize the value of our software solutions.

Lathrup Village, Mi

Previously served as an Application Delivery Specialist at Michigan First Credit Union, where I managed and maintained all of the internal applications the business used as well as act as a Project Manager for the Mortgage Department.Key responsibilities included:• Act as an L3 Support Technician for all issues regarding many internal applications such as Keystone, Akcelerant, FICS, and Encompass.• Assist the internal Risk team with pulling technical information so they can investigate potential fraudulent charges.• Work closely with vendors to ensure timely resolutions to open tickets.• Perform IT Project Manager tasks mainly scoping projects for the Mortgage Department by planning, assigning resources, executing tasks, and seeing through new software implementations to completion.

Southfield, Mi

Previously worked as a Technical Support Engineer at ImageSoft, Inc., where I provided technical support for their software solutions to clients in the industry.Key responsibilities included:• Providing timely and effective technical support to clients, troubleshooting software issues and assisting with escalations as needed.• Analyzing log files and databases to identify and resolve software issues.• Assisting with software installations, upgrades, and maintenance.• Creating and updating technical documentation and training materials.

Troy, Mi

Previously served as a Lead Application Specialist at Tyler Technologies (formerly New World Systems), where I provided technical support for the Aegis Computer Aided Dispatch Platform to public safety agencies across the United States.Key responsibilities included:• Led a team of six Application Specialists.• Providing technical support via phone, email, and remote sessions.• Troubleshooting software issues and querying databases using SQL.• Assisting with software installations, upgrades, and minor map updates.• Creating testing environments to reproduce and resolve software issues.• Working closely with Developers on bug fixes.• Assisting with go-live preparations and executions for new implementations.