Tim Karfs Email & Phone Number

Aspen, Colorado, United States

Aspen, Colorado

• Optimized rider UX on both the website, and the mobile app Transit. I utilized behavior change principles and design thinking to improve all rider touchpoints.• I was part of a core team that introduced a successful e-bike pilot to Aspen and Basalt, CO (the first in the area). I worked with community stakeholders and riders to understand user motivations and develop future strategy. • Performed critical research tasks and had a lead writing role in the annual report, e-pilot report, and mid-season updates. I was responsible for content creation on the website, newsletters, social media, and marketing materials.• Utilized Hubspot CRM to track and be the point of contact for B2B and rider requests.• Developed standard operating procedures and trained staff on the following: customer support lifecycle, donations and key card processing, bike balancing and maintenance, and various other operational needs.• Movimiento en Bici: I led a team that worked to breakdown language and cultural barriers to improve transportation access for the Roaring Fork Valley’s Latina/Latino community.

Boulder

• Research focused on behavior change and the thresholds necessary for people to use shared modes and drive solo less. Emphasized environmental policy, market analysis, behavioral economics, and understanding of mobility transformation indicators. • Led research aimed at enhancing and improving GTFS best practices. The GTFS project was an RMI led initiative that brought together a consortium of mobility data stakeholders in order to standardize mobility data feeds.• Reviewed and integrated insights from behavioral economics into Commutifi’s Commuter Score survey, scoring algorithm, and user dashboard – see report "Mapping Incentives to Change".

Boulder

Analyzed Twitter feeds and identified new and potential fire risks for crisis management operations and wildfire first responders. Explored fundamentals of data science: Python, and big data management.

Aspen, Colorado

Guest service agent at luxury hotel voted top 10 resort in American West by Travel & Leisure Magazine. Developed a keen understanding of customer retention through genuine experiences and excellent guest service awareness.

Brisbane, Australia

Managed a free legal support hotline for people in need of legal advice. Interviewed clients, conducted legal research, and assigned pro bono lawyers on a case by case basis.

Brisbane, Australia

Community legal centre associate tasked with providing legal support to the most disadvantaged and vulnerable people in Brisbane. Helped develop creative and resourceful solutions to complex legal questions. Performed research on a variety of administrative law matters, and presented findings to clients and on-staff lawyers.

Gold Coast, Australia

Represented the legal interests of people with a determined mental illness under the Mental Health Act 2000 (Qld). Managed client expectations and spoke on their behalf at the scheduled MHRT hearing. Prepared briefs and conducted extensive legal research on topics ranging from MHRT powers, to health impacts of pyschoactive drugs.

Masters Degree, Environment, Renewable/Sustainable Energy Systems

Bachelor Of Law - Llb, Public/ Administrative Law

Bachelor Of International Relations, International Diplomacy