RETAIL AND INDUSTRIAL (Government)(Added to below Government responsibilities starting September 2014) Tasked with rebuilding/reconstructing Otis North America’s retail and industrial verticals via industry reassessment resulting in complete overhaul of market strategy with largest US retail and industrial clients. Learned, introduced and implemented work order systems utilization across Otis North America. Identified unique retail segment expectations focused on continuous improvement of ultimate customer experience. Crucial to rebuilding relationships was recognizing and moving forward with new and existing clients having complementary business models. As well as working to transform new and existing clients and working business models did not match. Increased retail bid volume participation 2x while sustaining entire government program.

FEDERAL GOVERNMENT Washington, DC Feb 2008 – Jan 2019 (relocated to Jacksonville FL 2011)Utilize government expertise, self-initiative, creativity and national networking skills to independently establish, develop and lead elite sales team for the entire North America Federal Government program at Otis Elevator Co. the world’s largest vertical transportation company. • Establish Otis’ Federal business program/model from ground up. In 2008 reintroduced Otis products and services to federal market which Otis abandoned for 30-years.• Consistently generate $30M/annual revenue growth exceed annual sales objectives by cultivating and managing relationships with customers, prime contractors and GC’s. Educate and provide internal oversight management, assist with harvesting projects, bidding, contract interpretation and SB/MBE implementation. • Provide sales/management compliance oversight, develop and assist monitoring all internal Federal project compliance. Act as liaison between field and executive leadership concerning all Federal projects, direct internal and client legal teams negotiating complex long-term contracts that address high-priority issues including: scope of work, schedule, liability, indemnity, consequential damages and other critical contract elements. • Safeguard account retention and ensure optimal service delivery as personal liaison to client’s needs, excelling in problem solving utilizing unique methods and by merging local, national and international resources in order to expedite solutions to challenging issues. Maintain and strengthen client relationships through regular face to face meetings and workshops.• Strategically coordinate hundreds of decentralized internal resources to respond to nationwide and international request for proposals. Capitalize on new business and cross-selling opportunities.

Washington DC Metro areas largest independent elevator company – concentrating in both Federal and Commercial Markets. Help grow and secure local company position as regional vertical transportation leader. Experiences included Operations Manager for over 14 years also served as project executive and oversight manager for numerous Federal, transit and State projects.