Tim Keeler Email and Phone Number
Tim Keeler work email
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Tim Keeler personal email
Data analytics professional with over 18 years of experience providing tactical performance management, predictive analytics, cost-to-serve, and business intelligence solutions to senior leaders in support of strategic decision making and operational improvements. Specialist in shared services organizations with a focus on customer service, order‐to‐cash, financial services, procurement, record‐to‐report, and sales support. Expert in data visualization and storytelling utilizing Power BI, Tableau, and other visualization tools used to develop advanced dashboard and reporting solutions providing operational insights and KPI performance to senior leadership. Experienced programmer with a proven track record of delivering automation solutions eliminating manual intervention, improving efficiency, standardizing processes, and transforming data using Python, SQL, VBA, M and other applicable languages.
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Senior Manager | Data Analytics And Workforce PlanningWest MonroeNaperville, Il, Us -
Senior Manager | Data Analytics & Workforce PlanningWest Monroe Aug 2022 - PresentChicago, Illinois, Us
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Lead Data Architect | Business Intelligence & Analytics3Cloud Mar 2022 - Jul 2022Downers Grove, Il, UsDevelop enterprise data pipelines & architecture focused on Microsoft Azure technologies to underpin client's business intelligence strategy.Design & develop best-in-class data visualization and reporting solutions leveraging Power BI to unlock client's data for effective storytelling and decision-making.Partner with client's and senior stakeholders to develop data governance strategies in support of their business intelligence & data analytics roadmap. -
Senior Consultant | Data & Analytics3Cloud Jul 2021 - Mar 2022Downers Grove, Il, UsExpert in data visualization and storytelling using Power BI to develop enterprise data models providing clients insight into cost drivers, performance management, operational efficiency, and demand planning.Managed and fostered relationships with executive and senior level leaders to gather requirements and develop strategies underpinning their data analytics journey and strategic objectives.Provided clients guidance and recommendations on the suite of Microsoft Azure services best aligned to support their data analytics and cloud service needs.
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Us Global Reporting & Insights ManagerBp May 2019 - Apr 2021London, England, GbManage a team of cross-functional business analysts to provide US and European senior leadership with KPI/PPI performance insights and operational demand drivers in support of strategic objectives and global analytics standardization.Manage relationships with internal and external business partners as it relates to the development of strategic data models, reporting solutions, performance management, and process automation within the Americas Customer function.Support strategic automation agenda through identification and development of RPA/RDA bots and scripting to eliminate manual intervention, improve efficiencies, and reduce processing errors across operations.Develop and support Americas data analytics roadmap in line with Global Reporting & Insights protocols and standards to create a "data analytics culture", eliminate reporting redundancy, and enhance predictive analytics capabilities .Develop, own, and maintain Americas suite of performance reporting used to manage operational impacts and identify demand drivers within the center.Continually drive operational performance improvements by challenging Customer leadership through effective use of data and reporting.Facilitate training sessions and provide coaching on data visualization best practices, applications, and the effective use of data in storytelling. -
Senior Performance AnalystBp 2012 - May 2019London, England, GbConsulted with technology managers and solution architects to deploy Microsoft Power BI as the standard data visualization tool across the organization resulting in significant increases to data transparency and strategic insights.Developed cost-to-serve data model and reporting used to drive business efficiencies and process improvement through resource requirements determination, cost allocations, demand drivers, and individual performance analysis.Developed balanced scorecard used to measure Customer function performance across a standard set of KPIs and metrics resulting in measurable improvements to operational performance year-over-year.Provided leadership in the development, implementation, and ongoing management of all key performance indicators, cost-to-serve measures, and reporting capabilities resulting in best-in-class data analytics solutions.Developed, owned, and maintained Americas MI databases supporting global customer relationship operational reporting ensuring data integrity in line with digital security guidelines and improving quality of data insights.
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Business Report WriterBp 2009 - 2012London, England, GbDeveloped advanced statistical analysis templates for use in analyzing and forecasting call center performance resulting in improved customer experience and workforce management. Owned the delivery of ops manager performance reporting and metrics for the Americas Business Service Center including functional scorecards, activity based costing, survey results, and governance decks. Effectively managed and delivered operational reporting enhancements and improved business efficiency by understanding interdependencies between operational team behaviors and technology usage. Proactively identified and mitigated operational risks in the customer service and order-to-cash process areas through effective development and use of performance reporting used to identify gaps and highlight issues for senior leadership. Provided operational approval and sign off for the Americas on any CRM database requests to ensure compliance with operating standards and digital security protocols. Applied continuous improvement techniques across operational processes to provide transparency and simplified reporting on service delivery for monthly stakeholder governance meetings.
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Business AnalystBp 2008 - 2009London, England, GbResponsible for maintaining $10M call center budget, expense forecasting, headcount planning, and operational expenses. Performed robust data analysis of order-to-cash operational tower to proactively identify potential organizational risks and/or process improvements with the results used to underpin demand driver workshops with business partners. Presented performance results to senior leadership team and stakeholder governance forums focusing on operational excellence and workforce efficiency. Developed Siebel analytics dashboards and reports capturing inbound call volume and service request demand across the operational teams resulting in measurable improvements to service level performance and customer experience.
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Project SmeBp 2006 - 2008London, England, GbSiebel super user responsible for data administration, LOV creation, user administration, and training.Customer Service/Order-to-Cash representative for projects impacting operational processes, procedures, and technology.Deliver project analysis and updates to CS/OTC leadership.
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Customer Care RepresentativeBp 2005 - 2006London, England, GbAnswer inquiries related to fuel billing, draft notifications, EFT notifications, and consumer relations.Provide support for food crisis and emergency spill situations.Maintain customer and consumer Siebel CRM mailboxes.
Tim Keeler Skills
Tim Keeler Education Details
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Villanova UniversityCertified Professional In Business Intelligence
Frequently Asked Questions about Tim Keeler
What company does Tim Keeler work for?
Tim Keeler works for West Monroe
What is Tim Keeler's role at the current company?
Tim Keeler's current role is Senior Manager | Data Analytics and Workforce Planning.
What is Tim Keeler's email address?
Tim Keeler's email address is tk****@****ers.com
What schools did Tim Keeler attend?
Tim Keeler attended Villanova University.
What skills is Tim Keeler known for?
Tim Keeler has skills like Business Analysis, Process Improvement, Analysis, Business Process Improvement, Change Management, Business Intelligence, Program Management, Data Analysis, Crm, Project Planning, Forecasting, Continuous Improvement.
Who are Tim Keeler's colleagues?
Tim Keeler's colleagues are Diane Chopp, Nick Siqueiros, Cherelle Faust, M.s., Sphr, Armand Rabii, Mha, Ben Winski, Shyam Nathu, Tanner Erickson.
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