• On-going delivery and management of a large and complex data mitigation delivering an Enterprise platform for Marketing Communications and insight reportingo Overall Delivery lead reporting in to the SMT ansd Programme Boardo Establishment of the Minimum Viable Product for the delivery with the Senior Management Team.o Successful delivery of several fortnightly sprints, hosting each agile ceremony as required, daily stand up, sprint review and refinement meetings etc.o Matrix management of all on shore and off shore teams including close liaison and control of third-party delivery partners. I.e. IBM testing services, Accenture, off shore build resources etc.o Escalation point for the team for when guidance is needed or any issues or challenges occur.

Business Readiness Project Manager (Mortgage Customer Delivery Programme)o Full lifecycle delivery including leading and managing the operational impact assessments, high level operational design, planning and delivery of the delivery approach, implementation and live proving / warranty including emergency bug fix releaseso Continual stakeholder management in order to manage expectations and to find resolution where issues were blocking progress or to provide updates on key risks and any mitigation. o Matrix management of each resource, business analysts, delivery managers, business SMEs, training and communication partners etc.o Hosting of all business readiness meetings providing an opportunity for all stakeholders to update and review progress and communicate any concernso Recommended and gained promotion to Senior Project Manager part way through the delivery due to feedback from senior stakeholders from within and outside of the core delivery team

Delivery of a regulatory reporting change in order to meet EBA regulations

Successful delivery on time and in budget a number of regulatory and non-regulatory projects impacting areas such as digital platforms, customer service, fraud and risk management. Key responsibilities;- On-boarding and prioritisation of project resources and the securing of impact assessments detailing the delivery costs and timelines for each resource - Matrix management of each resource resulting in the delivery of each phase of the project and the approval of key documents such as, project scope, customer journey, high level and detailed business requirements, high level and detailed design etc- Management of all governance activities, including the project plan, budget, identification and resolution of risks and issues and steering the project through various delivery gates- Management of third party suppliers and close liaison to ensure alignment with delivery timescales- Proactive identification of any project challenges and resolution through recommendation and consultation with the business owners, key stakeholders

Successful implementation of a pilot delivering bespoke marketing literature into the NatWest branch network

Working with the Credit Risk Department to manage and implement a number of strategic projects

Project Manager delivering strategic pricing and risk infrastructure improvements for the Personal Loan portfolio.

Experienced Risk Manager providing collaboration between Risk, Marketing and Finance on Pricing and Profitability

Extensive Risk Management experience on all Unsecured products