Tim Kelly's Location
Adelaide, South Australia, Australia, Australia
Tim Kelly's Contact Details
Tim Kelly work email
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Tim Kelly personal email
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Tim Kelly phone numbers
About Tim Kelly
Tim Kelly is a Head of Sales and Government Services at Iocane. He possess expertise in crm, cisco technologies, cloud computing, customer service, direct sales and 20 more skills.
Tim Kelly's Current Company Details
Iocane
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Head of Sales and Government Services
Adelaide, SA, AU
- Website:
- iocane.com.au
- Employees:
- 58
Tim Kelly Work Experience Details
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Head Of Sales And Government ServicesIocaneAdelaide, Sa, Au
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Head Of OperationsS4G Consulting Pty Ltd Oct 2023 - PresentAdelaide, South Australia, AustraliaAs member of the Leadership Team, I am accountable to the CEO for the development and delivery of our strategic objectives and overseeing end to end operations of our business.My responsibilities include;• Customer relationship management• Vendor and partner relationships• Sales• Marketing• Governance• Quality management• Business performance.Much of my focus is on maintaining and growing customer, partner and vendor relationships, whilst ensuring we maintain the highest level of quality in the work S4G produces, as the business continues to grow at a sustainable rate.I lead our Technology Advisory Practise, supporting our customers where Technology, IT Services and the Business intersect, to deliver • Business case and cost benefit analysis• Digital Transformation planning• IT Service Delivery maturity assessment and uplift (people, process, technology)• IT Service and cost modelling • IT Services evaluation and procurement• Technology vendor evaluation• Business and technical stakeholder engagement.The Technology Advisory team works alongside our Technical Architecture and Project Delivery practises in helping our customers deliver business led technology change. -
Director, Digital And Technology AdvisoryBdo In Australia Dec 2022 - Oct 2023 -
Associate DirectorBdo In Australia Feb 2022 - Oct 2023Adelaide, South Australia, Australia
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Senior ManagerBdo In Australia May 2020 - Feb 2022Adelaide, South Australia, AustraliaWhat BDO doesBDO’s digital and technology team supports clients in assessing their business and IT environment, and understanding their needs and requirements in order to deliver optimum business performance.We work closely with clients to establish and implement appropriate IT strategies to support strategic competitive advantage and business objectives, including information security, technical and business architecture and data management.What I do• Lead an awesome team of bright, ambitious IT professionals• Build and maintain meaningful relationships with our customers, extending our services and capabilities to inform, advise and assist them • Work extensively with other areas of BDO, understanding what they do well and what they can do for my customers• Building relationships with partner organisations, so they can provide additional capacity or specific expertise where we don’t have it• Helping my team deliver high value, consulting led engagements with our customers.What we do well• Business case and cost benefit analysis• IT Service Delivery • IT Service modelling • Business and technology architecture• Program and Project advisory• IT transformation and cloud• IT Services evaluation and procurement• Stakeholder engagement• Customer experience design • User persona development• Digital citizen identity.What I do on the sideI’m a Director and Board Member of the Cobra Foundation – a charitable organisation with a mission to provide assistance to those involved in our extended community, who through unfortunate or unforeseen circumstances may be in need of financial or other forms of support.
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Account Director, South Australian GovernmentAustralia Post Sep 2017 - May 2020Adelaide, AustraliaOverall responsibility for the management and growth of significant service and support agreements with the South Australian Government including;• The provision of over the counter and digital government services• Identity services to enable citizens to transact with government (in person, online)• Providing financial services for the payment of Government fees and licensing• The digitisation of government services and correspondence • Citizen / community communication and engagement• Logistics, including mail, parcels, warehousing.Working with key Ministerial and Departmental staff to advise on Australia Post initiatives targeted around industry participation, citizen engagement, public safety and trade opportunities with Asia.The role entails a detailed understanding of Government / Citizen Services and the management of key executive relationships to maintain and grow Australia Post services within Government. • Customer account management including quarterly business reviews and planning, service escalation, contract / commercial negotiations and stakeholder management • Detailed strategic Account and Opportunity planning• Sales forecasting and pipeline management• Working with Australia Post product / solutions teams to develop services relevant to the needs of my customers• Working with operations teams across Australia Post to deliver high value services• Lead bid and tender responses• Design and host state based events promoting Australia Post capabilities and services -
Client ExecutiveEmpired Ltd Sep 2015 - Sep 2017Adelaide, AustraliaNew business development and account / customer management within the State / Local Government and Enterprise sector.Responsible for the end to end delivery of sales in the areas of:• Customer relationship management• Employee and business productivity• Data insights and analytics, the use of Big Data and the internet of things• Digital and customer experience design• Enterprise content management platforms• Cloud and consumptive based services• Infrastructure transformation and management.Key responsibilities of the role;• Customer and account management• Financial management, pipeline forecasting and commercial / contractual negotiation• Creation of strategic pursuit and opportunity plans• Influencing internal delivery teams in the creation of Empired managed and project services• Working with strategic vendors in developing tailored customer solutions• Comprehensive knowledge of the challenges / opportunities in each customer market segment. -
Senior Client Manager / Sales ManagerDimension Data Jun 2008 - Aug 2015Adelaide, AustraliaGovernment / Enterprise Account Manager.Overall Management of and Accountability for Account Health, Customer Relationship, Operations and Sales.Working closely with Government to design, build and manage highly available and reliable infrastructure solutions to deliver critical services to the state - including core data networks, multi tiered security gateways, enterprise video and voice services.Lead bid pursuit teams in the acquisition of IT outsourcing opportunities.Financial management, pipeline forecasting and commercial / contractual negotiation.Management of a sales team of 7Financial forecasting and managementRepresentation of SA in national sales forum (market analysis, opportunity management and forecasting)Management of business / sales related projects and initiativesVendor management (commercial, partnership, training and enablement)Service / contract and commercial negotiation -
Service Delivery ManagerDimension Data Jun 2007 - Jun 2008Adelaide• Responsible for the delivery of Network and Security services to the South Australian Government and national commercial clients• Establishing and maintaining client relationships • Managing a remotely located operations centre and locally based engineers in the delivery of 24x7x365 network management• Consistent delivery of 99.99% availability of the network and security infrastructure• Single point of escalation for all Network and Security related operational issues• Management of hardware and software vendors, third party suppliers and co-ordination with other service providers.• Use of delivery metrics to demonstrate service delivery against contractual targets and performance of network infrastructure.
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Service Delivery ManagerEds Group Jun 2002 - Jun 2007Adelaide, Australia• Directly responsible for the end to end delivery of an IT outsourced services agreement - Network, Distributed Computing, Mainframe, Messaging and Help Desk services to the South Australian Government • Manage multiple EDS service delivery groups, third party providers and vendors to provide timely and effective IT services • Act as escalation point for client through investigation, research, facilitating problem reviews and the provision of formal incident response.• Develop statistical reporting, to demonstrate service performance in accordance with defined service level agreements• Analysis of current procedures and technologies with a view to enabling cost / productivity initiatives and enhancing the client experience.• Lead the change management process throughout the service delivery organisation.• Conduct Customer operational assessments & recommend service management frameworks to cater for ICT needs.
Tim Kelly Skills
Crm
Cisco Technologies
Cloud Computing
Customer Service
Direct Sales
Enterprise Software
Government
It Outsourcing
It Service Management
It Strategy
Itil
Information Technology
Managed Services
Management
Negotiation
New Business Development
Pre Sales
Sales
Service Delivery
Solution Selling
Telecommunications
Unified Communications
Voip
Customer Relationship Management
Business Development
Tim Kelly Education Details
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Royal Australian Navy - Communications SchoolRadio Communications -
St Pauls College
Frequently Asked Questions about Tim Kelly
What company does Tim Kelly work for?
Tim Kelly works for Iocane
What is Tim Kelly's role at the current company?
Tim Kelly's current role is Head of Sales and Government Services.
What is Tim Kelly's email address?
Tim Kelly's email address is ti****@****ata.com
What is Tim Kelly's direct phone number?
Tim Kelly's direct phone number is +614325*****
What schools did Tim Kelly attend?
Tim Kelly attended Royal Australian Navy - Communications School, St Pauls College.
What skills is Tim Kelly known for?
Tim Kelly has skills like Crm, Cisco Technologies, Cloud Computing, Customer Service, Direct Sales, Enterprise Software, Government, It Outsourcing, It Service Management, It Strategy, Itil, Information Technology.
Who are Tim Kelly's colleagues?
Tim Kelly's colleagues are Deborah Lewis, Yashmeet Sandhu, Ranjeet Jha, Scott Loader, Andy Maher, Haggai Alumni Delhi, Gary Mellor.
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