• Developing and maintaining strong client relationships in the enterprise IoT sector• Identifying and pursuing new business opportunities within the assigned territories, and conducting sales presentations, demonstrations, and negotiations to promote SCSI - Direct Wireless/M2M products & services• Collaborating with the sales team to achieve revenue targets and drive business growth• Maintaining in-depth knowledge of M2M communication technologies, wireless connectivity, and IoT solutions• Conducting product training sessions for clients, ensuring comprehensive understanding of SCSI - Direct Wireless/M2M Telecoms' offerings• Providing technical guidance and support to clients, addressing their specific requirements and challenges• Working with clients to understand their objectives and designing customised M2M communication solutions• Conducting assessments of client systems/infrastructure to identify integration needs and improvement areas• Collaborating with internal teams to define & refine solution specifications, ensuring optimal performance• Providing consultative advice on best practices and strategies for implementing M2M solutions• Monitoring project timelines, milestones, and deliverables to ensure timely completion within budget• Conducting project status meetings with clients, providing updates, and addressing any concerns or issues• Collaborating with cross-functional teams to troubleshoot technical problems and provide effective resolutions• Serving as a primary point of contact for clients, addressing inquiries, concerns, and technical issues• Providing ongoing support & maintenance for deployed M2M solutions (troubleshooting & system upgrades)• Conducting regular account reviews and performance evaluations, identifying improvement areas, and proposing solutions• Fostering a customer-centric approach, ensuring high levels of satisfaction and retention

Technical Sales and Support Role - Salto - ICT

Access Technology Group Introducing the Risco group brand and contract to Access. For a company who were not in the security space. Securing them the contract with Risco, and introducing the to this space was a great move forward for the company. My experience of 5 years with Risco was of great benefit. Role• Since joining Access, I have introduced the wholesale security division to the company. With this we have created the branding (Access Security Distributors) Securing a contract with Risco for the distribution of their Security products. Along with introducing access control and general alarm products.• We have also purchased the company Smart Home Group, which are the sole distributors in WA for Fibaro Home automation products, and Milesight CCTV. I have the complete responsibility of managing this business and the distribution and technical support for Fibaro and Milesight, Risco • My role has so many responsibilities currently. Everything from management of staff and the business. To giving advanced technical support for Risco, CCTV, access control and Fibaro along with other products where the staff have too hand over. Increasing business and relationships in the security division. Managing our online presence with social media and websites. Creating all our photographic and Video media productions. Producing marketing materials, constant discussion with suppliers in regards to promotions and specials to run. I am a very hands on person, as I will be doing everything from building displays to learning new products and demonstrating to the staff and customers. • Our business has multiple areas, which include both Retail and Wholesale. Separated in the building however I am responsible for managing both areas. • Interview and hire staff with in the business.• In depth training sessions for installers, I run a monthly class for installers to learn new products.

• Manage the entire install part of the business. Scheduling installs and contractors and staff for jobs.• Advanced technical support for the installers when they need help. Including all the cctv and alarm systems, at Hillstone we installed brands such as , Hivksion, Dahua, Fermax, Paradox, Fibaro. • Learnt from scratch and self taught Fibaro and then started giving technical support on the product. Which is what lead to me becoming the state distributor for the brand.• Meeting clients on site and designing systems, meeting with builders and developing relationships.• In house IT support and technician all rounder.

• Manage the WA branch and CCTV Australia-wide for the company, with a firsthand responsibility for importing goods into Australia for sale with direct contact with overseas suppliers.• Business development and account management, through out Australia• Manage a team of two technical support staff, and a sales person, consistently providing an excellent technical support service that drives strong sales and lends us as a market leader.• Giving advanced technical support for all products, including Hikvision, Dahua, Aiphone, Crow, Risco. • Increased sales dramatically and held onto existing customer base despite strong competition.• Implemented a continuous pipeline of new customers and new business.• Liaised directing with installers, often on site with their clients to assist the installer commission a job. • Trained installers’ client on purchased products. • Strong technical understanding of security systems ensured I could install alarm and CCTV systems myself which builds knowledge and understanding of what installers go through• Detected faults in systems and installations for customers and offered resolutions.• Liaised with international contacts and built up a strong relationship network nationally and internationally.

Store Manager Cash flowStaff ManagementWagesStore KPI and TargetsDaily communications with Commercial Agents, WA Police Risk managementDealing with high risk, highly volatile situations.