Tim Ketchum Email and Phone Number

• Manage software quality projects as QA Lead throughout the entire project life cycle. Collaborate with project managers, business analysts, and developers to refine and enhance software development process methodologies. Partner with business sponsors to triage defects and ensure product usability according to the specified requirements.• Senior member of project team responsible for the rewrite of company’s primary fund order-entry system (Shareholder Services 2.0), an application integrated with both internal and external systems. Instrumental in implementing a “small teams/short iteration” approach along with other agile practices (daily huddle, story board, team bullpen, planning poker, etc.) into the project’s development and testing processes. This approach has been embraced by other project teams within GMO as a viable, results-driven model.• Performed data comparisons using PERL scripts for Eagle Pace-related initiatives, both trading group-specific and enterprise-wide in scope.

• Formulated and implemented test plans to test the integrity of various mortgage lending (CRA Wiz, HMDA Wiz, Fair Lending Wiz) and banking compliance (Wiz Sentri) software.• Wrote and executed test scripts in order to identify and document defects and questionable application functionality.• Partnered with product managers, developers, and technical support staff to ensure the timely resolution of project defects.• Assessed and reported on product performance and readiness based upon test results, software specifications, and metrics.

• Developed and implemented test plans following the review of various project artifacts (e.g. BRDs, use cases, wire frames).• Created and executed black-box test scripts to test system functionality for Trade Operation initiatives (Nightly Options Pricing, Fix Protocol, Value-Added Products) and Compliance Regulatory initiatives (Bid-Uptick, Cash Trade Edits).• Supported departmental automation efforts, both through the writing of functional, system, and regression test cases run in Mercury QuickTest Pro as well as through the subsequent analysis of the test results.• Defined and analyzed project-related defects and helped triage the prioritization and efficient resolution of these defects.

• Responsible for the execution of equity and option trades for active trader clients; resolved escalated trade disputes and customer service issues; and provided client education and peer training.• Selected to participate in several interdepartmental projects, including compliance-mandated Quality Assurance projects.

• Responsibilities included resolution of customer service issues (for both external and internal clients), opening and updating client accounts, cashiering and securities processing, archival research and documentation, and peer training.

• Responsibilities included execution of equity, option, and mutual fund trades, business development, client education, cross-selling of products and services, resolution of customer service issues, and peer training.