Tim Kilcourse Email & Phone Number

United States

Downers Grove, Illinois, United States

Clarendon Hills, Illinois

Chicago, Illinois

Responsible for ensuring overall quality and timeliness of banking relationship structure and maintenance of global accounts. Obtain and review all legal and bank documentation to reduce risk tom and satisfy regulatory policies. Worked in tandem with sales and relationship managers to quickly resolve escalations and expand the client portfolio. Successfully submitted and implemented cost-saving process improvements for the company via Six-Sigma methodology.

Entrusted with a portfolio of 27 domestic and global clients covering various industries. Satisfied client as their primary point of contact utilizing exceptional listening skills to understand client needs. Consistently met and exceeded expectations while providing ongoing operation of accounts, transaction support, treasury product recommendations, independent problem-solving and by engaging internal business partners. Recognized frequently for exemplary service.

Proactively identified potential fraud on ACH and balance transfer transactions. Reviewed approximately 80 transactions daily. Quickly and efficiently resolved the fraudulent activity directly with the customer while maintaining seamless account servicing.

Eagerly resolved customer inquiries in a high-volume call center environment. Received over 100 calls daily and provided high-standard service with empathy, understanding and quick resolution. Identified product opportunities to match the customer's needs. Recognized on multiple occasions for providing world-class service and listening to the customer.

Education record

Education record