• Increased sales revenue within the district by 8.2% in the first year• Increased average ticket price from $13.87 to $21.57• Mentored and developed team members, facilitating their career advancement, resulting in promotions for 2 Assistant Managers to Store Managers, 2 Heads of Sales to Assistant Managers, and 3 Cashiers to Heads of Sales

• Direct multi-site retail store operations across locations in NY, OH, and IL, driving comprehensive business strategies to diagnose and address district performance, financial, and territorial challenges, ensuring the continual success of the stores in surpassing sales, revenue, and profitability objectives.• Manage a direct team of 9, including Store Managers and Assistant Store Managers, fostering effective communication channels to relay individual store results, identify enhancement opportunities, and deploy sales growth strategies, ultimately surpassing district sales targets.• Monitor and analyze sales reports and store performance versus district benchmarks, encompassing daily and monthly metrics such as volume, sales increases, accessory and apparel percentages, labor efficiency, shrinkage, and expense management, ensuring stringent control over store expenses.• Conduct routine visits to retail stores to enforce safety protocols, uphold superior customer service standards, ensure consistency, and enforce compliance with company protocols, including visual merchandising, cash handling procedures, and inventory management.• Roll out corporate merchandising strategies across the region for all categories, including clothing, household goods, furniture, and electronics, to uphold brand standards while driving concurrent sales growth initiatives.• Assess operational processes to pinpoint avenues for continuous improvement, driving enhancements in stockroom layout optimization, standardization of donation processing protocols, and implementing customer service best practices, thereby bolstering long-term profitability and revenue levels.• Lead regular meetings and conference calls to disseminate company directives, reinforce policies and procedures, and foster a culture of accountability among the store teams.• Execute rigorous oversight over profitability targets by closely monitoring expense control measures at the store level.

• Spearheaded the opening, launch, and operational oversight of a new retail outlet in 2021, orchestrating a team of 8 individuals and facilitating an initial sales volume of $297K within the inaugural 5-month period and propelling the store's revenue to $478K by the conclusion of 2022.• Directed all facets of store sales operations, encompassing inventory management, merchandising, logistics, human resources, facility upkeep, security protocols, financial management, regulatory compliance, staff training initiatives, and the integration of point-of-sale and communication systems.• Devised and executed in-store promotional campaigns across diverse product categories, including furniture, apparel, home decor, electronics, footwear, and media, fostering heightened customer engagement and bolstering sales revenues.• Engaged with clientele daily to ascertain their requirements, offer assistance, and solicit feedback, facilitating operational refinements and ensuring alignment with customer preferences.• Maintained comprehensive oversight over all cash-handling procedures within the establishment, encompassing cash and check transactions, fund pulls and deposits, management of returned checks, check processing, refund issuance, void transactions, cashier authentication protocols, and the secure transportation of deposits to local banking institutions.

• Led the new store opening in 2021, developing the operational and growth strategy leading to $487K in revenue in the first full year• Formulated streamlined processes and operational systems governing the intake, categorization, inventory management, merchandising, and sale of donated items, optimizing operational efficiency and enhancing revenue streams.• Crafted a comprehensive marketing and advertising blueprint explicitly tailored for the retail outlet, seamlessly integrating with the overarching marketing endeavors of the organization to amplify brand visibility and drive foot traffic.

• Led the new store opening in 2021, developing the operational and growth strategy leading to $487K in revenue in the first full year• Formulated streamlined processes and operational systems governing the intake, categorization, inventory management, merchandising, and sale of donated items, optimizing operational efficiency and enhancing revenue streams.• Crafted a comprehensive marketing and advertising blueprint explicitly tailored for the retail outlet, seamlessly integrating with the overarching marketing endeavors of the organization to amplify brand visibility and drive foot traffic.

• Managed day-to-day retail operations and staff of up to 30 people, including one Assistant, 4 Sales Leads, and up to 25 Associates in retail sales management responsible for driving revenue from $1.8M to $2.1M in a store with an average of 720 customers per week.• Ensured compliance with corporate standards of sales, associate development, merchandise management, and brand consistency. • Monitored the performance of store and staff by performing analysis of sales data and leading leadership team meetings to review and follow up on KPIs and metrics. • Spearheaded associates' continuous training and development to maximize sales and profitability, developing a high ratio of associates promoted to leadership positions.• Developed, implemented, and tracked marketing and promotional strategies to strengthen long-term business success and meet demanding objectives while maintaining budgetary guidelines.• Responsible for all facets of recruiting, interviewing, onboarding, training, and developing all staff associates.• Maintained proper inventory levels and mix through data accuracy, timely adjustments, markdown management, and prompt communication of inventory issues to the regional staff.

• Generated gross annual sales above $2M for 3 consecutive years• Increased annual sales by $400K, moving from a 1.7M to 2.1M• Improved gross margin by 12% through the implementation of operational controls and creative merchandising strategies• Increased average ticket from $66.64 to $76.72• Achieved the highest associate retention in the region by leading and participating in the talent pool recruitment for the region• Maintained a 99.6% average Customer Shop reviews for more than 48 months. Regularly requested by the Regional Manager to travel to other stores within the region and provide additional training with visual standards. • Recognized as an outstanding Pier1 Performer in the Southeast Territory and the entire company in 2018 based on FY2018 KPI (Key Performance Indicators) performance, talent acquisition, and retention.• Instrumental in loss prevention shrink achieving “Best in Region” FY2019 at .51% loss and FY2018 at .52% through effective security techniques; region average was 1.28% loss.• Ranked in the top 3% for all stores, resulting in an in-store visit and sit-down meetings with the company's CEO.• Achieved the third-highest sales volume for in-store sales and the second-highest for e-commerce sales regionally.• Managed individual performances and accountability, coaching and conducting individual performance reviews to develop and invest in team members for future leadership roles, resulting in a yearly turnover rate of less than 10% and promotion of 11 associates into various management roles throughout the region.

• Responsible for supporting the operations of a $2.1M retail store providing associates coaching to enhance customer service, utilize effective selling techniques, and provide product knowledge for associates to increase store revenue.• Led and developed 8 Design Studio Associates in assisting clients both in-home and in-store with choosing furnishings, home décor, and window coverings consistent with their preferences and budget.• Coached 1 FT and 3 PT design consultants, averaging 20 consultations per month, on using creative and innovative ideas that mirrored company directives to grow customer conversion rate.• Accountable for the entire store merchandising rollout presentation, departmental upkeep, daily operations, agenda-setting, and client services• Contributed to management and store meetings, offering suggestions for associate development, sales opportunities, and organizational improvements.• Performed operational oversight in ensuring company standards and policies were adhered to, including store openings/closings and store procedures.• Maintained visual standards, including merchandise presentation, signage, lighting, and general maintenance.• Performed operational oversight in ensuring company standards and policies were adhered to, including store openings/closings and store procedures.• Trained, motivated, and developed all associates through ongoing programs in sales, customer service, and product knowledge.• Drove customer satisfaction by cultivating relationships through personal follow-up with clients regarding consultation and shopping experience leading to increased sales and return business.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭• Created strategies to develop and expand existing customer sales, resulting in a 3% increase in monthly sales

• Assisted customers with room planning and coordination, identifying products and pricing within their budget.• Provided quality retail service in purchase, return, shipping, warehouse and backorder transactions to customers.• Informed customers on houseware and furniture merchandise information and care instructions.

• Responsible for all operations of a $5M retail store specializing in imported home furnishings, décor, food, and beverages averaging 3,250 customers per week.• Led a team of up to 50 employees, including an Assistant Manager, 3 Key Holders, and up to 5 Department Managers holding each team member accountable for achieving brand performance and goals.• Accountable for all aspects of store operations, merchandising, product procurement, inventory control, loss prevention, and human resources.• Cultivated relationships with buyers and vendors to maximize employee product knowledge and increase sales in food and beverage departments.• Managed store inventory through the validation of and management of store-controllable inventory control functions.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Maintained mystery shop score of 92% for consecutive 5 years• Increased wine department sales by 7%, an increase of $87K+ annually through staff training and regular in-store wine tasting events• Exceeded targeted sales goals 4% by building loyalty through private label credit card acquisition, visual merchandising, and training, and empowerment of key associates.• Grew high margin departments from 25% to 27.5% in sales volume by establishing effective visual merchandising standards, associate training and development, product placement, and building relationships with team and Corporate office to ensure proper allocations.• Hired 3 Assistant Managers, led, developed, and promoted them into Store Manager positions.