JANUARY 2016 – PRESENTPOST CONSTRUCTION MANAGER, MENKES DEVELOPMENTS LTD.• Lead and manage the post-construction teams which encompass the Bulletin 19, Performance Technical Audits, Customer Care, and Property Management. • Develop and implement customer care policies and procedures to enhance service delivery and improve customer retention while ensuring high levels of customer satisfaction and adherence to quality standards.• Oversee the resolution of customer pre-conciliations and warranty claims, ensuring timely and effective responses while maintaining 100% non-chargeable Tarion record. • Collaborate with the construction and sales teams to streamline communication and improve customer experiences by identifying design improvements during the design process. • Train and mentor team members to enhance their skills in customer service and post-construction management.• Negotiating Tarion releases and LC reductions with property management and condominium boards.• Reviewing architecture drawings and identifying deficiencies, purposing and implicating repairs. • Supervised post-construction activities, including final inspections, punch list completion, and handover to homeowners. • Coordinated with subcontractors and suppliers to ensure timely completion of post-construction tasks. • Conducted quality control inspections and addressed any deficiencies with the construction team. • Prepared and maintained documentation related to warranty claims and customer interactions. • Participated in regular meetings with project managers and site supervisors to discuss project progress

Projects Include: Pears on Avenue, Gibson Square, One Sherway, The Four Seasons Residences, Savvy CondominiumsA key contact between the construction and homeowners during occupancy stages of new development ensuring that all customer service standards and expectations are being met and exceeded.*Supervisor for on-site Customer Care Representatives*Train and mentor Customer Care Representatives*Work closely with construction ensuring that suites are being turned over on time and at the quality expected *1st point of contact for escalating clients and issues*Setting up new on site Customer Care offices on new projects*Monitor database system identifying key trends and re-occurring issues*Assist and monitor in all Customer Care functions*Creation and implementation of Customer Care policies and practices*Identifying key opportunities for growth and improvement *Weekly construction meetings reviewing timelines and hot topic items at various stages of projects

Projects Include:The Uptown Residences, Park Lake Condominiums, Port Royal Towers 3 & 4, The Gates of Bayview, Papillion Towers, West Harbour City Phase 1 &2, The Regency Yorkville,West Harbour City Towers 1&2, 900 Mt. Pleasant, The Regency, Quantum 1&2, Minto Residences Roehampton, Concord City Place, N1/N2, West One, The Gallery, Neo• A key contact between the construction and homeowners during occupancy stages of new development ensuring that all customer service standards and expectations are being met and exceeded.• Lead a team of customer care representatives, ensuring high-quality service and customer satisfaction.• Develop and implement customer care policies and procedures to improve efficiency and customer experience. • Handle escalated customer complaints and coordinate with construction and post-construction teams for resolution. • Monitor team performance, provide feedback, and conduct training sessions to enhance team skills. • Analyze customer feedback and service metrics to identify improvement areas and implement corrective actions. • Collaborate with other departments to address customer issues and improve service delivery.• Weekly construction meetings reviewing timelines and hot topic items at various stages of projects

*Development of Social media and digital marketing programs*Coordinating digital marketing material and campaigns*Met all sales and demographic target objectives set out by our clients over the course of various programs*Event Planner, promoter and coordinator of sales and marketing events*Organized, trained, scheduled and evaluated new representatives and sales associates*Weekly progress/stat reports *Weekly/Monthly administrative responsibilities including budgets and payroll*Established key relationships with store and client management *Ranked in highest performance levels by supervisors*Develop and executed numerous successful promotions in targeted environments specifically suited to the brand/product*Aided in the launch and brand development of new products for various clients by crating brand-defining experiences through key messaging, product sampling and creative direct marketing campaigns