Tim Kor Email & Phone Number

Technology Manager Sr.Responsible for the delivery of large scale enterprise programs spanning multiple Toyota Companies and affiliates in North America, including Requirements, Vendor Selection, Delivery Strategy and Execution, Organizational Change Management, Vendor Management, Staff Development, Documentation and Improved Processes.Technology Manager Sr.Responsible for the delivery of I.T Services to the Dealer Operations Business Unit, including P&L, Process improvement, Efficiency, Relationship, mid range planning, project delivery, application enhancements and Operations and system availability.Business Administration Manager, Sr.Facilitated the outsourcing of all application maintenance for 100+ applications, including requirements specification, supplier selection, contract management, supplier transition and the development of the operational model. Managed outsourced supplier’s to ensure delivery of contracted deliverables. Developed sourcing strategy for all I.T. labor services.Business Operations Manager, SrProvide operational oversight across all divisional I.S. projects including contract management, budget management, delivery quality, project management practice, vendor management and business relationship management.

Directed all aspects of I.T. Consulting services including Consulting team development, Client engagement strategy and performance management. Performed organizational assessments to fortune 500 companies to improve their information systems operations. Provided organizational strategy consulting, workflow process re-engineering, Project Management, Management mentoring, vendor strategy consulting and any other areas requiring improvement. Worked with several clients on ITIL services and implemented numerous call center solutions.

National Service Sales DirectorProvided all activities related to Professional service operations management. Designed support strategies, developed budget requirements and transitioned multiple National support projects. Provided leadership and mentoring to service center managers across the country. Developed and presented executive level presentations for delivering specific solutions and status reporting. Provided operational guidance to locations not meeting performance expectations. Managed multiple large project teams to deliver specific project scopes on time and within budget. Worked with senior management in large corporations to craft and deliver I.T. solutions. Designed and implemented Call center solutions for fortune 500 companies.

Managed all Professional Service Directors in the Western Region of the United States. Provided guidance and assistance to each location General Manager on promoting the service center’s operation. Developed and managed the P&L for the Region. Provided performance counseling and mentoring to each Practice Director. Designed and implemented solutions for large-scale I.T. programs with fortune 500 clients. Provided Management consulting and project recovery consulting for fortune 500 clients.

Developed Service Center Operation’s processes. Managed and directed all service staff in the California Region. Developed and managed P&L for the region. Managed the P&L to exceed expectations consistently. Provided guidance and mentoring for all service center managers and their staff. Developed Customer satisfaction measurement and incentive programs. Managed central parts logistics warehouse and all vendor relationships