Tim Kramer Email & Phone Number

Greater Seattle Area

Seattle

Responsible for leading the activities within the shop to achieve positive sales results. Ensured customer satisfaction and retention through the direction of shop staff in the performance of quality vehicle repair and maintenance services. Proficiently used MKey and the ISE automotive management systems to complete estimates and actual costs for materials, labor and services. Determined schedules, sequences and assignments for work activities, based on work priority, availability of equipment, and skill of personnel using bay management techniques.

Redmond, Wa

Responsible for completing all assigned task of all incoming cars in a reasonable amount of time. Communicated with customers regarding vehicle issues and potential repairs and transported customers to and from the shop for the customer service program. Assigned tasks included preventative maintenance, battery services and replacement, light electrical work, all brake services, as well as all vehicle inspections. Followed checklists and filled out repair orders to verify that all important parts were examined.

Bellevue, Wa

Promoted by RadioShack new owner, Sprint, to oversee startup and daily operations for the new Store Within a Store. Hired, trained and managed a team of Sale Associates, doing payroll, and managing schedules. Being highly independent and a self-starter I was able to effectively coordinate tasks to new hires to accomplish projects within timelines set by District Manager. Ensured store and associates complied with company standards for all visual and operational policies and procedures. Responsible for daily and monthly administrative reports.

Bellevue, Wa

Answered customers’ questions and addressed problems and complaints in person and over the phone. Balanced the needs of multiple customers simultaneously in a fast-paced environment helping customers select products that best fit their personal needs. Completed an offsite 2-week training session to advance from Assistant Manager to Store Manager. Reorganized the sales floor to meet Sprints demands. Oversaw a small team of Sale Associates. Responsible for daily and monthly administrative reports.

Ballard, Wa

Restored Vintage Volvo's. Substituted damaged mechanisms with refurbished parts or working parts. Used power tools, hand tools and precision measuring instruments. Used appropriate methods to restore vintage Volvo’s. Fixed and restored electrical, suspension, brake, and transmission systems based on diagrams provided by the manufacturer. Maintained inventory of used parts. Cleaned equipment and facilities.

Seattle, Wa

Restored Porsche 356s and various other cars. Substituted damaged mechanisms and reconstructed or repaired them. Used power tools, hand tools, and traditional blacksmiths tools. Bent and shaped metal to the desired shape and then welded using various techniques to create a smooth finish to the body of the vehicles. Applied various solvents, depending on the project, to provide a clean surface to be painted or welded. Provided clean coats of paint then applied gloss to complete projects and restorations. Cleaned equipment and facilities.

High School Diploma, Mechanical Engineering

Activities and Societies: Robotics TeamEngineering

Education record

Activities and Societies: Marching Band