Director, Service Management Office
Current
2020 - Present
~6 yrs 4 mos
AeroLeads people directory · profile
Tim Eddy Email & Phone Number
Director, Service Management Office at Sanford Health
at
Sanford Health
1 work email found
@sanfordhealth.org
3 phones found area 646, 605, and 212
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Service Management Office at Sanford Health
Location
Greater Sioux Falls Area, United States, United States
Who is Tim Eddy? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Tim Eddy is listed as Director, Service Management Office at Sanford Health at Sanford Health, based in Greater Sioux Falls Area, United States, United States. AeroLeads shows a work email signal at sanfordhealth.org, phone signal with area code 646, 605, 212, and a matched LinkedIn profile for Tim Eddy.
Tim Eddy previously worked as Director, Service Management Office at Sanford Health and IT Enterprise Program Manager at Sanford Health. Tim Eddy holds Bachelor Of Science In Information Systems from Dakota State University.
Company email context
Email format at Sanford Health
This section adds company-level context without repeating Tim Eddy's masked contact details.
{first}.{last}@sanfordhealth.org
86% confidence
AeroLeads found 1 current-domain work email signal for Tim Eddy. Compare company email patterns before reaching out.
Profile bio
About Tim Eddy
Results-oriented and customer-focused technical leader, leveraging extensive experience in overseeing large and complex program delivery, strong understanding of SDLC methodologies, and production management framework. Collaborative and consultative to manage and develop high performing teams to consistently add value, coordinating across organizations. Define business successes through clients, shareholders, employees, and community. Flexible and self-motivated to proactively identify areas of need, transform customer engagement processes, and enable organizational efficiency across diverse technology platforms and multiple functional areas. Can communicate complex ideas in clear terms to all, linking strategy with execution.Specialties: Global Team Management | People & Talent Development | Project & Program Management | IT Production Management | System Operations & Management | Vendor Management & Development | Strategic IT Planning | Financial & Business Acumen | Organizational Efficiency | Attention to Detail | Execution Focused | Customer & Client Focused
Listed skills include Leadership, It Strategy, Results Driven With Strong Sense Of Accountability And Ownership, Banking, and 28 others.
Current workplace
Tim Eddy's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles · 26 years
Tim Eddy work experience
A career timeline built from the work history available for this profile.
It Enterprise Program Manager
2019 - 2020
~1 yr
Senior Vice President - Director Of It
Citibank
Responsible for multiple teams that own technology bridging eBusiness self-service with Contact Center assisted servicing capabilities. Services my area was accountable for include: Chat, Digital Smart Assist, Customer SMS and email messaging, Secure Messaging, Robotic Process Automation (RPA), Statements (paper & email), Plastic Embossing, and Mail.
2014 - 2019
~5 yrs
Senior Vice President - Director Of It
Citibank
Established Production Management organization for Global Shared Services area with distinct roles and responsibilities across L1, L2 and L3 disciplines. Global functional areas responsible for include: Internet, Mobile, ATM, Collections, Fraud and Customer Communications. Once established, transitioned global centralized team into the decentralized.
2012 - 2014
~2 yrs
Senior Vice President - Director Of It
Citibank
Responsible for delivery and execution of all Global Contact Center desktop applications including: Customer Service, Collections, Credit, Fraud Early Warning, Operations Workforce Management, Agent Knowledge Management, Sales & Offer Management and all Tibco middleware functions supporting desktops. During this period aligned with business leader of the.
2010 - 2012
~2 yrs
Senior Vice President - Director Of It
Citibank
Responsible for the deployment of “best practice” initiatives that improved the customer experience across the NAM Consumer lines of businesses (primarily Bank and Cards).
2009 - 2010
~1 yr
Senior Vice President - Director Of It
Citibank
IT Program Owner for the Credit Card servicing initiative that deployed Customer Service capabilities onto a J2EE application. This same program deployed the Customer Management Repository (CMR) system into production which contains all relationships the customer has with Citi. This initiative was a 2.9MM hour effort.
2007 - 2009
~2 yrs
Senior Vice President - Director Of It
Citibank
Full Development and Application Owner responsibilities for teams supporting a suite of applications which make-up the Credit COE spanning Branded Cards and Private Label including: Authorizations & Association, Credit Acquisition, Credit Utilities, Fraud Early Warning, and Apply & Buy Point of Sale. During 2006 was hand selected to stabilize the Branch.
2004 - 2007
~3 yrs
Senior Vice President - Director Of It
Citibank
Full Development and Application Owner responsibilities for teams supporting Authorization & Settlement, Credit Acquisitions & Credit Utilities, Internet across Bankcards and Private Label, Payments, Image, Disputes, Fraud and Customer Service. During this period several Credit Acquisition and Internet systems were consolidated. Leveraged to onboard new.
2000 - 2004
~4 yrs
3 education records
Tim Eddy education
Bachelor Of Science In Information Systems
Dakota State University
Bachelor Of Business Administration - Bba
Dakota State University
Associate Of Science In Computer Programming
Dakota State University
FAQ
Frequently asked questions about Tim Eddy
Quick answers generated from the profile data available on this page.
What company does Tim Eddy work for?
Tim Eddy works for Sanford Health.
What is Tim Eddy's role at Sanford Health?
Tim Eddy is listed as Director, Service Management Office at Sanford Health at Sanford Health.
What is Tim Eddy's email address?
AeroLeads has found 1 work email signal at @sanfordhealth.org for Tim Eddy at Sanford Health.
What is Tim Eddy's phone number?
AeroLeads has found 3 phone signal(s) with area code 646, 605, 212 for Tim Eddy at Sanford Health.
Where is Tim Eddy based?
Tim Eddy is based in Greater Sioux Falls Area, United States, United States while working with Sanford Health.
What companies has Tim Eddy worked for?
Tim Eddy has worked for Sanford Health and Citibank.
How can I contact Tim Eddy?
You can use AeroLeads to view verified contact signals for Tim Eddy at Sanford Health, including work email, phone, and LinkedIn data when available.
What schools did Tim Eddy attend?
Tim Eddy holds Bachelor Of Science In Information Systems from Dakota State University.
What skills is Tim Eddy known for?
Tim Eddy is listed with skills including Leadership, It Strategy, Results Driven With Strong Sense Of Accountability And Ownership, Banking, Ability To Communicate With All Levels Of An Organization, Technology And Business Alignment, Strong Communication Skills, and Strong Track Record For Attracting And Developing High Performing Talent.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial