Tim Lane Email & Phone Number

Chapel Hill, NC, US

Raleigh-Durham-Chapel Hill Area

Raleigh, North Carolina

Raleigh-Durham, North Carolina Area

RTP

Manage and support IRT and associated services post-installation and to implement and support drug management and distribution services according to the Sponsor Company’s requirements.

• Manage multiple IVRS/IWRS Studies
• Create System Support Documents
• Create/Maintain database access
• Create & conduct System Support training docs
• Review database update/documentation

Manage multiple staff members within the department and perform annual reviews. Insure that all studies are supported appropriately. Experience and trained in database management MS Access and SQL Developer. Demonstrate ability to manage multiple tasks simultaneously and prioritize tasks effectively, with excellent written and verbal communication skills..

• Manage multiple IVRS/IWRS Studies
• Create System Support Documents
• Create/Maintain database access
• Create and conduct System Support training document
• Review database update/documentation

Conduct training sessions for associate and mid level support analyst. Mentor associate analyst in 2nd tier support structure. Provide lead and backup support on various IVRS studies. Perform Access database loads and multiple Excel query writings. Performed back up supporting duties for the Design team. Demonstrated knowledge of GCPs and other.

Provide primary end user support, with systems validation and support document production assistance.Responsible for supporting database maintenance, ad hoc report writing, and provide user support for study sites. Perform manual backup to IVR systems during unexpected downtime. Develop support materials and presentations for studies and trained support.

Remedy Administrator responsible for setting up and maintaining the Action Request System (AR System). Created monthly archives of tickets that ran CPD updates (a weekly batch of processes that update the Remedy client demographics data). Tasks also included monitoring over 40 internal Remedy escalations that were critical to the AR System functions..

Provided support for AT&T employees using the Intranet and human resources applications. Duties included diagnosing of Netscape/Internet Explorer configurations, procedures and user error. Troubleshooting involved interpreting network messages, browser incompatibilities, and utilizing web applications to determine the source of trouble. Managed user ID's.

Provided support for AT&T employees using the Intranet and human resources applications. Duties included diagnosing of Netscape/Internet Explorer configurations, procedures and user error. Troubleshooting involved interpreting network messages, browser incompatibilities, and utilizing web applications to determine the source of trouble. Managed user ID's.

B.S, Computer Science

Bs, Computer Science

Activities and Societies: Alpha Lambda Delta National Honor Society