Tim Lefevre Email & Phone Number

Responsible for the oversight and strategic leadership of Imaging and Workflow Distribution Team, Post Issue Processing, Quality Control Unit and Client Services Team.Re-engineered all workflows and electronic receipt requirements for multiple lines of businessKey contributor in implementing the first image capture and automated processing platform for the organizationLed Teams to maintain and exceed all established Service Level AgreementsProvided guidance and leadership for all employees to achieve Team results and optimize individual performanceDeveloped departmental metric reports to provide team processing statistics, individual productivity and forecasting trends Reduced unit costs for department through budget analysis, staff forecasting and process re-engineeringMaintained processing requirements and service levels for all business groups Developed and implemented quality control program to reduce processing errors Recommended and led process improvement projects to enhance customer service, improve internal controls and reduce exposure for the organization Implemented Continuing Education Program for associates to further develop their skill sets

Led multiple business units which included: Imaging & Workflow, Fulfillment, Transaction Processing and Call Center with a combined staff of 40 associates.Critical resource regarding evaluation and testing of all workflow system enhancementsDeveloped individual productivity and quality standards for my departmentsCoordinated production activities regarding statement production (monthly/ quarterly)Maintained and developed positive business relationships with vendors and contacts to achieve service levels, quality and profitable results Facilitated and led statement production meetings with Management stakeholders and internal business groups involved Established “preferred vendor contacts” associated with Fulfillment activities to achieve best pricing availableStreamlined processes and reduced overall Fulfillment printing expenses by $50K for FY07’Migrated Data Entry Operations to off-shore operation to improve unit costs

Directed operational and workflow organization consisting of 25 associates. Organization included Client Workflow (Document Management), Customer Funding – Transaction Processing, Quality Assurance and Fulfillment Team.Supported business receipts totaling over $10 billion annuallyMentored staff through development of key talent, training requirements, compensation, development and performance reviewsKey contributor in outsourcing all client statement and correspondence processing to external vendorDeveloped and lead newly formed Quality Assurance team to avoid negative customer impact and improve statement production qualitySet and met operational goals with productivity and quality standards, including implementation of new processing enhancements, and successful completion of several key projects