Tim Light Email & Phone Number

Tillson, NY, US

• MATC Group, Inc. is a respected provider of technical writing, instructional design, and knowledge management services; proudly serving various industries including financial services, life sciences, health care.
• Guides additional designers/contributors and provides first point of contact for all internal reviews
• Assists in overseeing compliance across the team in terms of general development process
• Takes an active role in tracking client preferences, ensuring consistency within/across projects and communicating to the rest of a project team
• Displays subject matter expertise in specific platforms or areas
• PM of own work as well as other assigned resources - works to keep projects on time and in budget/according to plan, proactively identifies opportunities for greater efficiency in design and production

Tillson, NY

• Operate all company vehicle types for student transportation and charter trips.
• Complete all required DOT and DMV paperwork accurately.
• Foster an environment of safety and comfort for passengers and colleagues.
• Work as a school bus monitor as assigned.

Tillson, NY

• Instructed new school bus drivers in the entry-level driver training program, including pre-trip and post-trip inspections, vehicle handling, maneuvering, and driving skills. Created several instructional videos for.
• Achieved a 100% road test passing rate.

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Tillson, NY

Tillson, New York, United States

Served as the company's first full-time technical writer. Documented all aspects of proprietary Unified Automation™ technology for deployment engineering teams. “Platform User Guide” rapidly became most visited and referenced Confluence space in the company.

Integrated into the User Enablement group at Exago's acquiring company. Maintained Exago's documentation while taking on new technical writing work as assigned. Became proficient with MadCap Flare in just a few weeks.

Kingston, NY

As a member of the Product team, created and curated all documentation. Oversaw end-user online help, administration configuration/installation manuals, API docs, and video content. Worked with Zendesk, MadCap Doc-to-Help, and in-house built documentation tools.

New Paltz

Provide support and technical guidance to WFNP Radio, WNPC-TV, The Oracle newspaper and the Student Association.

New Windsor, New York

Promoted again as the chief technical resource within the company. Managed the service department/shop including directly supervising a team of 3 technicians, scheduling service personnel/work, and controlling inventory, service vehicles, and tools. Studied and integrated service of our competitor’s products and captured their market share, greatly.

Poughkeepsie, NY

Quickly established as a valuable technical resource within the company. Promoted from Field Service Technician to Applications Engineer within a few months.Major brands represented: Dukane, CareHawk, West-Call, Primex Wireless, Mircom, Telex/EV, QSC, TOAMajor products: CH1000, STARCall, MCS-350, ImagePro, ProCare, Novus, FocusCare, FX-350, FX-2000, Flex.