As a Senior Specialist in the MFG IT department of a leading automotive manufacturer, I bring a unique blend of technical expertise and process management skills. My journey from a Senior Controls Engineer to specializing in ITIL processes and service management has equipped me with a robust set of capabilities that drive operational excellence and innovation.In my current role, I’m responsible for developing and implementing ITIL processes, including demand management, change management, and incident management, to streamline and enhance our departmental operations. I also oversee the development and administration of our Service Management software, ensuring it aligns with best practices and meets organizational needs. My experience with Tableau has enabled me to create insightful and actionable reports that support data-driven decision-making.My background in electrical controls, and PLC programming, combined with my hands-on experience in designing and managing conveyor projects, has given me a deep understanding of both technical and managerial aspects of manufacturing IT. I’m passionate about leveraging this expertise to implement more ITIL processes and improve service management applications.Looking ahead, my career goals are focused on continuous growth and innovation in ITIL processes and service management. I am eager to explore new challenges and opportunities that allow me to further develop my skills and contribute to the advancement of IT service management practices.Feel free to connect with me if you’re interested in discussing ITIL processes, service management, or Tableau reporting. Let’s explore how we can drive excellence and efficiency together.
Listed skills include Manufacturing, Manufacturing Engineering, Automotive, Continuous Improvement, and 46 others.