Tim Lutjens Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

As an integral member of the Partner Programs team, I ran projects aimed at enhancing the experience of our partners and their customers while also elevating technology partnerships to new heights. I skilfully managed relationships with both new and established partners among our software- and e-commerce platforms, contributing to the execution of Mollie's global partner strategy.- Owning a portfolio of 35 partners at ~250M processing volume in 2023- Managing Mollie's long-tail base of 500+ partners- Rolled out Partner Success Management for Long Tail Partner Project to proactively connect with fast-growing long tail partners to create stronger relationships that contribute to Mollie's overall growth

Amsterdam, North Holland, Netherlands

I play a key part in maintaining the high service level to our partners, as well as enabling them to grow together with Mollie. Next to this, I assist in ensuring a smooth onboarding of new partners into our partner programs.My responsibilities are: - Follow up on and respond to (support and commercial) questions raised by our digital agencies and technology partners- Qualify inbound partner leads and assess their potential as potential Mollie partners- Assist new partners in their onboarding process with Mollie and set them up for success- Contribute to the enablement of our partners by providing operational and logistical support- Identify opportunities for improvement and drive improvement initiatives within our partner onboarding process and partner program

Amsterdam, North Holland, Netherlands

- Perform initial and periodic customer due diligence activities relating to customer identification and verification;- Perform profile checks relating to merchants’ activities and location- Ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordingly- Work assigned queues, emails, and service requests, as well as other risk related items on a daily basis.- Respond to customer inquiries via email and phone.- Keep up to date on applicable regulations and utilize independent judgment in the application of those regulations.

Amsterdam, North Holland, Netherlands

- Being the first point of contact for many of Mollie’s merchants- Support businesses with queries about working with Mollie including pricing & terms, the onboarding process and technical setup- Provide Support through a range of channels to suit customer needs, including live chat, email & phone- Support the activation process of new Mollie merchants

Amsterdam, Noord-Holland, Nederland

Freelance Project- and eventmanagement at festivals.Entrance-management, crew-production, event office, site-crew (This Is Live Group, Matrixx, i.a.)

Zaandam, North Holland, Netherlands

Het centraal verwerken van verschillende aanvragen ten behoeve van Teststraat Ondersteuning voor regionale GGD-en, waaronder het inzetten van Mobiele Testunits, het inplannen en inzetten van gecertificeerde bemonsteraars en het (her)inrichten van testlocaties

Zaandam, North Holland, Netherlands

Amsterdam, Noord-Holland, Nederland

Amsterdam Area, Netherlands

Responsible for my own projects where I am overseeing the build-up, load-out and operations of the food catering at festivals, football stadiums (De Kuip, De Galgenwaard), racing circuits (TT Assen, Circuit Zandvoort) and exhibitions (RAI Amsterdam Convention Centre)

Amsterdam Area, Netherlands

Supporting senior event managers during the build-up, load-out and operations of the food catering at major festivals, football stadiums (De Kuip, De Galgenwaard), racing circuits (TT Assen, Circuit Zandvoort) and exhibitions (RAI Amsterdam Convention Centre)

Amsterdam Area, Netherlands

Utrecht Area, Netherlands

Thesis: "In what way can the entire logistic process of supply, using supply chain management, of music and event venue TivoliVredenburg be shaped so that the supply of both the internal and external hospitality venues will be as optimal as possible"

Ziggodome Amsterdam

Amsterdam Area, Netherlands

Bachelor Of Business Administration - Bba, Hotel And Event Management, 7,1

Activities and Societies: Head of Public Relations & Promotion at L.S.V. Cognatio

International Exchange Program, International Business, 2.92/4.3

International Exchange as part of my degree at TIO University of Applied Sciences. Followed the following subjects: Financial Management.

Vwo, Natuur & Techniek