Tim Mace Email & Phone Number

Seattle, Washington, United States

I am an experienced Technical Program Manager with a background in cybersecurity, leading initiatives across Security Incident Response (SIRT), Penetration testing, Red Team engagements, and Purple Team exercises. From leading the SIRT team through incident response operations to my current role managing penetration testing and Red/Purple Team assessments, I bring a balanced approach to both proactive and reactive security strategies.

Seattle, Washington, United States

Drives resolution of highly complex customer-impacting incidents (e.g. Sev1) by running cross-team incident calls, identifying scope and symptoms of issue, pulling in correct resources, appropriately delegating tasks across the global team, and communicating with leadership.Leverages communication skills and business judgement to manage engineers and technical teams triaging large-scale incidents for key customers.Collaborates with key stakeholders during incident post-mortems to define key learnings and deploy preventative solutions.Consistently drives operational improvements to incident management processes, including: Rebuilt companywide Sev1 response process to improve efficiency and information sharing across teams; new process includes updated communication protocols and meeting flow as well as splash pages and timeboxing.Proactively wrote and deployed Python script to automate a time-consuming component of the incident reporting process, reducing time needed from 45 minutes to 4.5 seconds.Leads weekly discussion with cross-company leadership about key incidents and lessons learned, condensing highly technical situations into easy-to-understand briefs.

Greater Seattle Area

Served as a Technical Program manager cloud subject matter expert designing procedures for teams migrating to the cloud, creating knowledge base articles, supporting engineers, and migrating customer applications and servers.Led Openstack and VMware cloud incident management, driving resolution of key customer problems from beginning to end. Established the Lab Site Reliability Center, a first-of-its-kind information hub for internal teams migrating to the company’s new Openstack Cloud environment.Created python scripts for data mining and cloud capacity management to provide easier customer access to metrics impacting key business functions.

Greater Seattle Area

Responsible for the design, installation, maintenance, optimization, and performance of AT&T’s wireless radio access network across the New England region. Led team responsible for network performance during high-profile events like the Boston Marathon and Seattle Seafair; leveraged data to plan for network needs and created triage process for issues. Investigated recurring hardware failure for key customer Martha’s Vineyard and presented findings/recommended improvements to leadership.

Led troubleshooting and optimization efforts for Ericsson LTE, UMTS, and GSM nodes to ensure a stable and high-performance mobile network. Additionally, played a key leadership role in disaster recovery initiatives, coordinating response strategies and ensuring rapid restoration of network services in critical situations