Tim Malone Email & Phone Number

Lowell, Ar, Us

As a strategic leader, I've spearheaded initiatives to protect the organization's information assets and technology infrastructure, addressing cybersecurity risks and fostering a culture of security awareness; including CISO-compatible key outcomes. Promoted from Director in 2021, my key accomplishments include:- Cybersecurity Strategy, Planning, and Architecture: Developed and executed robust strategies aligned with industry best practices, conducting regular risk assessments and implementing proactive measures.- Identity Governance and Administration: Established comprehensive programs for Identity Access Management (IAM) and Governance, ensuring compliance with IT controls and collaborating with auditors.- Team Leadership and Development: Led and mentored a national team of IT security professionals, enhancing performance and fostering collaboration.- Regulatory Compliance: Ensured adherence to federal, state, and industry-specific cybersecurity regulations, adjusting security strategies accordingly.- Incident Response and Crisis Management: Developed and implemented response plans to address and mitigate cybersecurity incidents, leading post-incident analysis and improvements.- Security Awareness and Training: Promoted a culture of security awareness globally, integrating training programs into employee onboarding and ongoing training.- Budget Management: Oversaw and developed IT security budgets, optimizing resource allocation and providing updates to executive leadership.- Collaboration and Communication: Collaborated with cross-functional teams to integrate security measures, regularly communicating with executive leadership and the Board of Directors.

Lowell, Ar, Us

As Senior Engineering and Technology Manager: Security, Risk, & Audit, I've played a pivotal role in ensuring the security, resilience, and compliance of our technology infrastructure within the logistics and transportation industry. My key accomplishments include:- Spearheaded the development and implementation of a comprehensive security, risk, and audit program tailored to our sector's unique challenges.- Elevated incident response capabilities through the implementation of comprehensive plans, minimizing downtime and reputational impact.- Led a robust risk management framework, conducting assessments, and implementing mitigation measures to enhance asset resilience.- Strengthened vulnerability and supply chain security through vendor assessment processes.- Developed and led high-performing teams, fostering a culture of excellence and continuous improvement.- Assessed and implemented cutting-edge security technologies to enhance our infrastructure.- Conducted security assessments and due diligence for vendor selection, ensuring the security of externally provided services and products.

Lowell, Ar, Us

- Managed all components of business recovery, business resumption, contingency planning and crisis management including Disaster Recovery plans and attestation to ensure critical business systems are available accordance to agreed timeframes and standards. - Provided practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines; including internal and external audits. - Oversaw the creation of the security operations center design to map workflows, roles, and technical tasks required to define work streams and governance models, responsibility matrices to drive organizational focus, alignment and understanding. - Collaborated with client architects, legal, human resources, engineers, subject-matter-experts, and others to create purpose-built recommendations and design principles to set and manage information security policies. - Maintained the Security Architecture Framework and User Identity Management

Lowell, Ar, Us

- Responsible for implementation of strategies to increase efficiencies, profitability, maintain quality and ensure continuous improvements. - Created and maintained project plans, including detailed work breakdown structures, and quality, risk management, and communication plans. - Led a team of 36 client support service staff including 14 direct reports and 2 managers while overseeing full employee life cycle: recruitment, selection, coaching, development and termination.Key Accomplishments: Merged Desktop Support and IS Security Administration teams to create a true Service Desk with Level 1 and 2 support in each role. Improved First Call Resolution (FCR) from 39% to a high of 82%. Decreased Average Speed of Answer (ASA) by an average of 33 seconds. Abandon rate decreased from 7.7% to 2.1% while increasing total contacts from 71,000 to 103,000.

Lowell, Ar, Us

- Strategically led the combination of two departments (Helpdesk and Computer Operations) to create the Network Operations Center with 18 staff members. - Oversight of 24/7 operations and monitoring of mainframe Initial Program Load (IPL), disaster recovery, and change management (change control approvals and execution of changes). - Managed business continuity, incident management (including reporting) and high priority communications across all platforms.Key Accomplishments: Combined staff for “First Contact” work for improved FCR and ASA, reduction in Abandon rate as well as increased scalability and surge capacity

Lowell, Ar, Us

- Negotiated and sourced vendor relationships for computer related software, hardware and peripherals. - Provided leadership over the Procurement and 2nd Level Incident Support Teams in the operational support of over 13,000 devices nationwide, IT equipment, software and uniforms. - Asset management, software licensing and auditing processes for utilization practices. Key Accomplishments: Received Top IT Manager Award (2010); Top Customer Service Award (2005, 2007); Best Team Player (2007). Provided clear avenues for improvements by reducing delivery days while increasing on-time delivery percentages; in addition to rising customer satisfaction scores

Lowell, Ar, Us

Lowell, Ar, Us

Master'S Degree, Business Administration

Bachelor Of Science - Bs, Organizational Leadership