Timofei Mamonov Email & Phone Number

-Market analysis and customers’ needs adapting to the Product.-Engagement with demand/business stakeholders in the ideation and creation of new products and/or related services / processes.-Developing a Strategic Roadmap for Product in order to manage and increase value and benefits.-Assessing the impacts, feasibility and capabilities of technologies, products, and services to satisfy customer & stakeholder needs, managing demand expectations accordingly.-Managing and prioritization the product's backlog-Supporting the definition and elaboration of requirements aligned with key stakeholder, solution architects and key applications ensuring standardized products / services / processes with focus on high customer experience.-Preparing, moderating and reworking requirements workshops, gather and refine requirements.-Translating the product roadmap features and Epics into well-defined product requirements including features, user stories, and acceptance test criteria.-Participating in agile ceremonies serving as a liaison between product and development.-Playing an active role by mitigating issues that could impact successful team completion of release.-Contribute and support engineering teams helping team's execution with a shared vision.-Tracing the product's value achievement.-Leading, coaching, and supporting the team members being continuously available for the engineering team questions and matters.-Providing insights and advice on new opportunities and applying best practices into daily activities

Москва, Россия

• Ensuring the success of the internal tech teams by taking accountability for their performance• Management of system administrators group through transparent leadership, communication and collaboration with internal and external stakeholders• Ensuring cross team collaboration and alignment with a focus on delivering impact in a timely manner• Ensuring enabling a reliable and uninterrupted operation of infrastructure, IT budgeting and cost management as well as a user-oriented IT-Support• Developing and tracking relevant KPIs as a basis for continuous optimisation of systems and processes• Responsible for GDP compliance and IT-/data security• Support a culture of ownership, passion, respectfulness

Санкт-Петербург, Россия

• Managing a team of service desk agents. • Managing tickets or calls logged at the service desk. • Analysing and diagnosing incidents to discover the full symptoms, determine what has gone wrong and how to correct it. • Ensuring reported faults are investigated and diagnosed. • Monitoring the performance of Service Desk Agents and identify any training/ coaching intervention required. • Managing the discussion of the daily huddles and ensure performance-enhancement solutions are identified and implemented. • Identification and shortcomings in the current processes, procedures, services and provide recommendations for improvement. • Monitoring backlog and using escalation channels to get the right team involved in resolving tickets in a timely manner.

Санкт-Петербург, Россия

• Ensuring all incidents which are logged, are accurately categorized. • Ensuring the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process. • Taking ownership and resolving or escalating incidents. • Checking incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident. • Ensuring relevant actions have been logged to enable tracking. Training Service Desk Agents and cultivate the service excellence mindset in the Service Desk teams. • Mentoring and coaching Service Desk Agents to improve their performance, as part of the continual service improvement process.

Хабаровск, Хабаровский Край, Россия

Хабаровск, Хабаровский Край, Россия