Timofei Mamonov
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Timofei Mamonov Email & Phone Number

Product Owner | PMO | Head of Operations at ADV/web-engineering co
Location: Belgrade, Serbia, Serbia 6 work roles
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Current company
ADV/web-engineering co
Role
Product Owner | PMO | Head of Operations
Location
Belgrade, Serbia, Serbia
Company size
56 employees

Who is Timofei Mamonov? Overview

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Quick answer

Timofei Mamonov is listed as Product Owner | PMO | Head of Operations at ADV/web-engineering co, a company with 56 employees, based in Belgrade, Serbia, Serbia. AeroLeads shows a matched LinkedIn profile for Timofei Mamonov.

Timofei Mamonov previously worked as Head of Product at Adv/Web-Engineering Co and IT Department Deputy Head at Softline Company.

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Email format at ADV/web-engineering co

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ADV/web-engineering co

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Profile bio

About Timofei Mamonov

Proactive and ambitious IT and Operations Manager with 7+ years of leadership experience.I led teams in call-centers, support teams, IT administrators and developers teams.I possess talents in technical team leadership in production and R&D settings across multiple industries and business sectors. I am good at remote and on-site management, at identifying and enlarging new business opportunities, establishing and improving processes and products and developing team positive and productive atmosphere. I am an outstanding change management leader and innovator with a focus on developing and mentoring high-performing groups.I increase business metrics and financial gain of projects and departments. I turn unprofitable departments\process into profitable ones.

Current workplace

Timofei Mamonov's current company

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ADV/web-engineering co
Adv/Web-Engineering Co
Product Owner | PMO | Head of Operations
moscow, moscow city, russia
Website
adv.ru
Employees
56
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Company profile
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6 roles

Timofei Mamonov work experience

A career timeline built from the work history available for this profile.

Head Of Product

Current
Adv/Web-Engineering Co

-Market analysis and customers’ needs adapting to the Product.-Engagement with demand/business stakeholders in the ideation and creation of new products and/or related services / processes.-Developing a Strategic Roadmap for Product in order to manage and increase value and benefits.-Assessing the impacts, feasibility and capabilities of technologies.

Oct 2020 - Present

It Department Deputy Head

Softline Company

Москва, Россия

  • Ensuring the success of the internal tech teams by taking accountability for their performance
  • Management of system administrators group through transparent leadership, communication and collaboration with internal and external stakeholders
  • Ensuring cross team collaboration and alignment with a focus on delivering impact in a timely manner
  • Ensuring enabling a reliable and uninterrupted operation of infrastructure, IT budgeting and cost management as well as a user-oriented IT-Support
  • Developing and tracking relevant KPIs as a basis for continuous optimisation of systems and processes
  • Responsible for GDP compliance and IT-/data security
Aug 2019 - Sep 2020

Head Of Support Services

Первый Элемент

Санкт-Петербург, Россия

  • Managing a team of service desk agents.
  • Managing tickets or calls logged at the service desk.
  • Analysing and diagnosing incidents to discover the full symptoms, determine what has gone wrong and how to correct it.
  • Ensuring reported faults are investigated and diagnosed.
  • Monitoring the performance of Service Desk Agents and identify any training/ coaching intervention required.
  • Managing the discussion of the daily huddles and ensure performance-enhancement solutions are identified and implemented.
Aug 2017 - Aug 2019

Technical Support Team Lead

Первый Элемент

Санкт-Петербург, Россия

  • Ensuring all incidents which are logged, are accurately categorized.
  • Ensuring the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process.
  • Taking ownership and resolving or escalating incidents.
  • Checking incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident.
  • Ensuring relevant actions have been logged to enable tracking. Training Service Desk Agents and cultivate the service excellence mindset in the Service Desk teams.
  • Mentoring and coaching Service Desk Agents to improve their performance, as part of the continual service improvement process.
Feb 2017 - Aug 2017
Team & coworkers

Colleagues at ADV/web-engineering co

Other employees you can reach at adv.ru. View company contacts for 56 employees →

AK Aleksandr Krivoshein Aleksandr Krivoshein Colleague at Adv/Web-Engineering Co 9 De Julio, Buenos Aires Province, Argentina, Argentina View → DG Dmitriy Gurev Dmitriy Gurev Colleague at Adv/Web-Engineering Co Moscow, Moscow City, Russia, Russian Federation View → AT Alexander Tatarnikov Alexander Tatarnikov Colleague at Adv/Web-Engineering Co Russia, Russian Federation View → OS Olga Shigorina Olga Shigorina Colleague at Adv/Web-Engineering Co Moscow, Moscow City, Russia, Russian Federation View → AV Andrew Veazie Andrew Veazie Colleague at Adv/Web-Engineering Co Lake Charles, Louisiana, United States, United States View → IG Ivan Gоlovin Ivan Gоlovin Colleague at Adv/Web-Engineering Co Russia, Russian Federation View → NB Nikolay Baskov Nikolay Baskov Colleague at Adv/Web-Engineering Co Belarus, Belarus View → AV Aleksey Vasilenko Aleksey Vasilenko Colleague at Adv/Web-Engineering Co Moscow, Moscow City, Russia, Russian Federation View → NK Nikolay Kudryashov Nikolay Kudryashov Colleague at Adv/Web-Engineering Co Moscow, Moscow City, Russia, Russian Federation View → OA Oleg Anferov Oleg Anferov Colleague at Adv/Web-Engineering Co Russia, Russian Federation View →
FAQ

Frequently asked questions about Timofei Mamonov

Quick answers generated from the profile data available on this page.

What company does Timofei Mamonov work for?

Timofei Mamonov works for ADV/web-engineering co.

What is Timofei Mamonov's role at ADV/web-engineering co?

Timofei Mamonov is listed as Product Owner | PMO | Head of Operations at ADV/web-engineering co.

Where is Timofei Mamonov based?

Timofei Mamonov is based in Belgrade, Serbia, Serbia while working with ADV/web-engineering co.

What companies has Timofei Mamonov worked for?

Timofei Mamonov has worked for Adv/Web-Engineering Co, Softline Company, Первый Элемент, and Цифровой Супермаркет Dns.

Who are Timofei Mamonov's colleagues at ADV/web-engineering co?

Timofei Mamonov's colleagues at ADV/web-engineering co include Aleksandr Krivoshein, Dmitriy Gurev, Alexander Tatarnikov, Olga Shigorina, and Andrew Veazie.

How can I contact Timofei Mamonov?

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