Timothy Marr-Avellaneda Email & Phone Number

• Provided Network and Computer support for over 1200 Employees, 53 Branches, and with 14.4 billion in assets.• Provided Network and Computer support for all the Banks employees which includes support for Active Directory, Adobe Acrobat and Reader, AirWatch, Apiture FXIM, BeyondTrust, Bomgar Representative Console, Business Online Banking CST, Business DAT / BST, Burroughs ATM support, Cisco Agent, Cisco Anyconnect, Cisco Finesse, Cisco Jabber, Cisco Secure Client, Cisco Unity Admin… Show more • Provided Network and Computer support for over 1200 Employees, 53 Branches, and with 14.4 billion in assets.• Provided Network and Computer support for all the Banks employees which includes support for Active Directory, Adobe Acrobat and Reader, AirWatch, Apiture FXIM, BeyondTrust, Bomgar Representative Console, Business Online Banking CST, Business DAT / BST, Burroughs ATM support, Cisco Agent, Cisco Anyconnect, Cisco Finesse, Cisco Jabber, Cisco Secure Client, Cisco Unity Admin Console, Citrix client and Citrix Server, CX360, Crowdstrike, DropBox, Duo Mobile App, Encompass, Fedline Advantage, FIS Authenticator, FIS/IBS Insight, FXIM, Google Chrome, Global WealthES Trust Portal, Hyland Optima/Onbase, KnowBe4, LaserPro, Lifesize Online Meetings, Malwarebytes, March Networks Command Client, MeridianLink Action, Microsoft Edge, Microsoft inTune, Microsoft Office 2016 and Office 365, Microsoft ProofPoint, Microsoft OWA - Outlook Web Access, Microsoft SCCM, Microsoft Team Meetings, Microsoft Windows 10 and 11, PartnerCare, Payveris, Sage, Salesforce, Sandy Spring Bank Intranet, Sandy Spring Bank HR Payroll Portal – UKG/UltiPro, Sharefile, Skype for Small Business 2016, Solarwinds Help Desk, Solarwinds Platform, Spectrio Marketing TV support, Super AntiSpyware, Symantec Endpoint Protection, Terminal Servers, Zix Secure Message, Zoom Online Meetings• Help with bank merger, which included configuration, setup, installation, documentation and removal of equipment.• Assist in troubleshooting, maintenance, computers, printers, and coordinated with technical support and vendors. Provide support onsite, remotely, phone, email and resolution for escalated support tickets. Show less

Laurel, Maryland

• Provided Network and Computer support for over 250 Employees, 13 Branches, and with 3.5 billion in assets.• Provided Network and Computer support for all the Banks employees which includes support for Citrix client, Mitel VOIP, Windows 7 and 10, Microsoft Office 2016, D&H Finastra C3, FiServ Navigator, Director, Service Point, Softros LAN Messenger, LogMeIn Rescue, Solarwinds Help Desk, Fedline Advantage, and MaaS360.• Led migration from Windows 7 to Windows 10, which included… Show more • Provided Network and Computer support for over 250 Employees, 13 Branches, and with 3.5 billion in assets.• Provided Network and Computer support for all the Banks employees which includes support for Citrix client, Mitel VOIP, Windows 7 and 10, Microsoft Office 2016, D&H Finastra C3, FiServ Navigator, Director, Service Point, Softros LAN Messenger, LogMeIn Rescue, Solarwinds Help Desk, Fedline Advantage, and MaaS360.• Led migration from Windows 7 to Windows 10, which included configuration, setup, installation, documentation and removal of equipment.• Assist in troubleshooting, maintenance, repair of computers, printers, network switches, and coordinated with technical support and vendors. Provide support onsite, remotely, phone, email and resolution for escalated support tickets.• Develop and update IT control documentation and procedures. Show less

Largo, Maryland

• Provided Network and Computer support for over 45 Employees, 2 Branches, and 12,000 members with 131 million in assets.• Provided Network Administrator duties and support of all the IT infrastructure at Largo and College Park branches which includes CMC Flex Core System, VMWare, MiTel VOIP, OnBase database, Fedline Advantage, Microsoft Windows 7, 8 and 10 operating systems, Microsoft Office 2010 and 2013, Microsoft Server 2008 and 2012, ATM’s, HP Sans, HP Catalyst switches, Cisco routers,… Show more • Provided Network and Computer support for over 45 Employees, 2 Branches, and 12,000 members with 131 million in assets.• Provided Network Administrator duties and support of all the IT infrastructure at Largo and College Park branches which includes CMC Flex Core System, VMWare, MiTel VOIP, OnBase database, Fedline Advantage, Microsoft Windows 7, 8 and 10 operating systems, Microsoft Office 2010 and 2013, Microsoft Server 2008 and 2012, ATM’s, HP Sans, HP Catalyst switches, Cisco routers, Entrust Datacard, Jack Henry, InLighten, Solarwinds, Touche, Vantiv IQ, Wittenbach and various other credit union software and hardware.• Virtualized 95% Credit Union Servers, maintained VMWare patches and HP SAN’s firmware and patches.• Led infrastructure project to install fiber internet services at Largo and College Park branches, upgraded OnBase database, upgraded/replace the HP Catalyst Switches, and completed IP Scheme change for entire credit union.• Managed the deployment, monitoring, maintenance, development, upgrades and support of all IT systems, including servers, workstations, operating systems, hardware, software, printers, VOIP, mobile devices (iPhones, iPads), laptops and peripherals.• Wrote procedures on installing Microsoft updates and third-party security patching, CMC Flex core system enhancements and updates, and created credit union solutions document that shows all vendors, product name, software and hardware version, communication, intersections and point of contacts. Created IT Department communication plans, performance plans, staffing plan, organizational chart, technology plan and Gantt chart for future projects. Show less

Alexandria, Virginia

•Provided Network and Computer Support for over 75 Employees, 3 Branches, and 23,000 members with 625 million in assets.•Provided Network Administrator duties and support for all the IT infrastructures in Alexandria, DC and Waldorf branches which includes Open Solution/Fiserv Core System, Avaya VOIP and Altigen VOIP, Microsoft Windows XP and 7, Microsoft Server 2008 and 2012, Microsoft Office up to 2013, Video Security equipment, and various credit union software and hardware.•Managed… Show more •Provided Network and Computer Support for over 75 Employees, 3 Branches, and 23,000 members with 625 million in assets.•Provided Network Administrator duties and support for all the IT infrastructures in Alexandria, DC and Waldorf branches which includes Open Solution/Fiserv Core System, Avaya VOIP and Altigen VOIP, Microsoft Windows XP and 7, Microsoft Server 2008 and 2012, Microsoft Office up to 2013, Video Security equipment, and various credit union software and hardware.•Managed the deployment, monitoring, maintenance, development, upgrades and support of all IT computer equipment, including servers, workstations, operating systems, hardware, software, printers, VOIP, mobile devices (iPhones, iPads), laptops and peripherals. Show less

Elkridge, Maryland

•Provided Network and Desktop phone support for over 150 Credit Unions in the United States and Canada.•Ordered network equipment, supported and repaired Credit Union computers, and built thousands of Computers and Servers at CRI for various Credit Unions.•Provided support for all versions of Microsoft Windows, all versions of Microsoft Office, Microsoft Server 2003 and 2008 and managed all the Microsoft Windows and Microsoft Servers E-Open Licenses for CRI and various Credit… Show more •Provided Network and Desktop phone support for over 150 Credit Unions in the United States and Canada.•Ordered network equipment, supported and repaired Credit Union computers, and built thousands of Computers and Servers at CRI for various Credit Unions.•Provided support for all versions of Microsoft Windows, all versions of Microsoft Office, Microsoft Server 2003 and 2008 and managed all the Microsoft Windows and Microsoft Servers E-Open Licenses for CRI and various Credit Unions.•In charge of all IT hardware contracts for CRI, from quotes, to ordering, to building, to setup, to delivery and installation.•Ordered, Inventoried and maintained of all CRI computers and Network equipment.•Managed and updated three CRI Solutions websites.•Provided onsite technical support for DC, Maryland, Pennsylvania, Ohio and Virginia credit unions. Show less