Executive leader responsible for the Dubai, UAE area Taco Barrio Restaurants. Run the day to day operations, plan and forecast monthly, quarterly and yearly budget. Responsible for all marketing activities for area restaurants.

In charge of the day to day operations of the Dubai Silicon Oasis branch. Responsible for managing costs, increase sales, employee management/development and marketing/brand recognition.

Responsible for opening the region branch in Dubai, United Arab EmiratesResponsible for sales and marketing activities in the Middle EastResponsible for managing the revenue and cost elements of the region officeManage the day-to-day activities of the region office

Lead QA Analyst responsible for aiding in the design and QA testing of the BUILDINGWORX software systemParticipate in and support the full project lifecycle of the BUILDINGWORX software systemConsulted with the business users to address issues related to system usability and advised in areas where Process Improvement ideas would help to improve usability of the systemGathered business requirements for new modules that were designed to increase user experience as well as improve system functionalityHelped to introduce to the team the Agile methodology and helped the team in areas such as:Gathering requirements and documenting these requirements in a story formatAgile testing methods and procedures

Using the Agile and Waterfall approach to SDLC consulted with the business to develop recommendations that addressed difficult and complex business needs/opportunities and analyzed system solutions to fulfill those business requirementsUtilized structured interview techniques to identify, analyze and document business requirements and prioritiesDocumented objectives, use cases, requirements and specificationsUsing tools such as Microsoft Visio, produced and maintain diagrams of business processes and system workflowsCreated documentation that described solutions to achieve requirements according to established guidelines and standardsActed as a liaison between business users and technical teams Lead Analyst for the Finance Source Project. The main focus of this $30 million dollar (USD) project was to replace the current Credit and Funding systems that was used within North America and to help position Volkswagen Credit, by means of E-Contracting and Electronic Funding, for the internal goal of selling 1 million cars in the United States by 2018 Participate in and support the full project life cycle (initiation, planning, requirements, analysis, design, development, testing, quality assurance, installation, and production support)Analyze, plan, communicate and coordinate assigned projects in areas such as feasibility, package review, time and cost estimationMentored junior level associates in other functional areas in business needs modeling, activity modeling, requirement development (with an emphasis on low-level use case definition) and test plan development and execution. The result was an increase in the quality of requirements produced reducing analysis time and reworkDeveloped strategic partnerships with IT and business managementDeveloped an understanding of the business units’ goals and processesAssisted in the development and execution of test plans

Responsible for the Day-by-Day Application Support and coordination for Volkswagen (North America) Funding departments contract processing system (Fiserv Funding)Maintained incident management for the open tickets within the development work queues Identified root cause analysis for open issuesMonitored and reported on change management on the Funding systemWorked with the Business Owners and Users on a day-to-day basis to determine required product (application) functionality to support changing business needsConfigured the back-end functionality of the Funding system as per business needs and requirementsIdentified business trends that would increase demand on the IT infrastructure and related this data to the appropriate IT Management Provided input for RTB Budget and Forecast needs for future scheduling and budgeting purposes

Help improve and maintain the daily operations within the different departments of VW Credit, Inc. (North America)Using tools such as Microsoft Visio, produced and maintain diagrams of business processes work flowsWorking as an agent of change, worked hand-in-hand with the business units in identifying bottlenecks in their processes and provided solutions to aid the business in maximizing revenue potentialResponsible for creating and maintaining the various company policies and procedures for the different business units with the organizationCreated and maintained the current Head Count Cap model that is being used within all departments of the various services centers in all of North America

Main Senior Credit Analyst/Underwriter for all Bentley and High End Automobiles loans that originated out of our West Coast office with an approval authority of over $250,000.00 USDAdministered credit procedures in accordance with corporate and governmental guidelinesHelp hire, train, develop and review new employees.Analyzed corporate financial statements and using Dun and Bradstreet approve or decline corporate loansAnalyzed Dealership portfolio performance using spreadsheets to determine future business strategyMaintained a delinquency rate of less than 1.5% with a personal portfolio greater than $550 Million dollars by the time I was promoted out of the Credit Department

Responsible for maintaining high levels of service to assigned corporate accountsAnalyze and evaluate potential customer’s credit in order to approve or decline requests for automotive loans Supervised and conduct bi-monthly performance reviews for Analyst Assistants.

Help coordinate and manage a team of 15 employees and was responsible for maintaining a high level of work quality and morale among these employeesResponsible for updating and supervising nightly computer back-up operationsWas a member of a Project Team that designed, tested and implemented the computer system that was used throughout the company