Tim Mccarthy Email & Phone Number

Temecula, Ca, Us

United States

United States

Responsible for developing and supporting a portfolio of partnerships implementing strategies to drive new/existing business increasing revenue. Conducting quarterly reviews, providing software training, and communicating product updates to develop long lasting relationships.

Brunswick, Oh And Vista, Ca

As a letter carrier I sort, bundle, and deliver mail and packages accurately to residences and businesses along designated routes providing world class customer service. Managing my time effectively and accurately to ensure I return to the office at my designated return time. Receive and pickup letters and packages from collection boxes and businesses around the city at designated times. Creating and organizing vacation holds and forwarding addresses for each customer on my designated route.

North Olmsted, Ohio, United States

Independently manage all store operations including: the development of marketing plans encompassing advertising and personal outreach to area hockey organizations (clubs, schools, ice rinks) and designing store displays to enhance merchandising potential; managing all aspects of product inventory and maintaining communications with corporate inventory and purchasing personnel to ensure product availability; ensuring exceptional customer service, advice, and guidance, both in-person, by telephone, and on-line; supervising a staff of 9 (both full and part time) including interviewing, hiring, training, and scheduling. During my more than two years at this location, I was able to accomplish a significant increase in sales and profits by 5% month over month.

Carlsbad, California, United States

Managed a high volume Corporate Customer Service Center, which also included providing live web chat messaging to potential customers browsing our website. Help to resolve pricing errors, out of stock orders, and customer complaints by listening and providing polite and effective resolutions to each issue to ensure customer satisfaction while still meeting established company sales margins. Also served as the corporate point of contact to provide support to the staffs at Sports Giant’s eight retail stores located throughout the U.S by dealing with in-store customer questions, issues, or complaints concerning product availability, technical questions, return policies, and shipping problems. As the Team Sales Lead, manage the needs and requirements for hockey teams’ equipment and uniforms. These high revenue customer accounts require extensive follow up procedures to ensure customer satisfaction. Represent Sports Giant at company sponsored hockey tournaments nationally. Provide sales and customer feedback to our numerous equipment manufacturers by establishing on-going communications with their marketing staffs concerning product demand and customer feedback on quality and pricing. Selected by corporate management to assist in the relocation of the company’s warehouse operations from California to New Jersey. This assignment was essential to ensure the company’s ability to continue to meet product shipping requirements during transition and necessitated my providing training to the new warehouse staff and the development of processes and procedures to ensure efficient and effective product shipping and returns. As the Supervisor of a staff of 8+ customer service representatives, I was personally involved in their interviewing, hiring, training, and evaluation. In this role, I also served as a mentor to both new and established employees to ensure their on-going professional development and to maintain corporate standards for customer satisfaction.