Tim Mccarthy work email
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Tim Mccarthy personal email
IT professional with over 25 years in IBM Storage, experienced in Development, Test and Support roles at multiple levels
Ibm
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Ww Client Success Leader For Ibm Systems Hardware SupportIbm Jan 2022 - PresentHursley, England, United KingdomStaff position reporting to the IBM Director of WW Support. Multifaceted role including assisting the Director in the Day to Day Operations of WW IBM Support, compiling and reviewing a wide range of Team metrics including Response and Utilization statistics. Helping with Client Escalations & Reviews and Forecast Planning.
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Client Technical Support ManagerIbm Hursley Laboratory Ltd Dec 2015 - Dec 2021UkPart of a WW Client Emergency Response Management Team for IBM Storage Subsystems. Responsible for quickly resolving complex systems outages and severe performance issues, affecting business critical processes for worldwide IBM Clients. Primary role is to ensure all the necessary IBM Technical Support Teams are fully engaged and focused on resolving the issue. Act as a Single Point of IBM Contact for the Client, whilst also liaising with the IBM Executive team.
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L3 Support Engineer / Team LeadIbm Apr 2011 - Nov 2015Hursley LaboratoryAnalyse complex problems on IBM Storage Systems (primarily SVC and Storwize Family of Products), liaising with Development and Management Teams in Hursley Laboratory. Working on 'system down' situations with very tight time frames and frustrated Customers. Presented analysis, Action Plans and recommendations going forward, either on the phone or in person, on how best to resolve the situation. Acted as a Customer 'Storage Advocate', visiting UK & US Clients, advising on new IBM features/functions and Best Practices -
Test Engineer / Team LeadIbm Apr 2004 - Apr 2011Hursley LaboratoryDS8000 Microcode Testing in Hursley Laboratory with a team of ~12 testers Responsible for test assessment/sizings and resource planning, both hardware and personnel. Liaison with UK and US Management on Test status / progress
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Test EngineerXyratex Havant Limited 1995 - 1998Havant / Ibm HursleyHardware and software testing on a range of IBM and OEM products. Responsible for RF Testing of products to FCC & CISPR regulations. Acting as an interface with outside Test teams in a WW test environment including Drive Vendors -
Electronics TechnicianJet Joint Undertaking Aug 1989 - Dec 1995
Tim Mccarthy Skills
Tim Mccarthy Education Details
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St Marys College
Frequently Asked Questions about Tim Mccarthy
What company does Tim Mccarthy work for?
Tim Mccarthy works for Ibm
What is Tim Mccarthy's role at the current company?
Tim Mccarthy's current role is WW Client Success Leader - IBM Systems.
What is Tim Mccarthy's email address?
Tim Mccarthy's email address is mc****@****ibm.com
What schools did Tim Mccarthy attend?
Tim Mccarthy attended Solent University, St Marys College.
What skills is Tim Mccarthy known for?
Tim Mccarthy has skills like Unix Shell Scripting, Program Management, Aix, Unix, Test Automation, Itil, Linux, Storage, Integration, Solaris, Shell Scripting, Testing.
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Tim McCarthy
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Tim McCarthy
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