Tim Mcdaniel Email & Phone Number

An accomplished leader focused on team development, customer satisfaction and business impact. A master customer relationship builder from frontline to the C-Suite that maximizes results, retention, customer success, and client ROI. Expertise in contracts, SLA's, customer experience, and developing people.When you need...• Over 20 years experience in customer focused service and support.• Mastery of Customer Success and Total Customer Experience (TCE).• 10 years leadership experience managing teams as large as 70 individuals spread across North and South America, including call centers and field reps.• Management of annual cost budgets over $4Mil, new sales budgets over $150Mil, and client base with a TCV (Total Customer Value) of over $2.5Bil.• Development of analytics and reporting that range from revenue and cost impacts, to NPS and Customer Sat scores.• Development and implementation of multiple, high impact customer programs.• Highly developed relationship management and people skills across customers as well as internal teams.• Expert business acumen and solid financial knowledge.• A track record of focus on employee development, customer satisfaction, and KPI's.

Listed skills include Management, Cross Functional Team Leadership, Leadership, Process Improvement, and 35 others.

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  Illinois Central College

  Industrial Electronics Technology/Technician