Tim Mcginn Email & Phone Number

Portland, Or, Us

San Francisco, California, United States

--Leading Cybersecurity Solutions for K-12: Act as a strategic advisor and implementation lead for Clever’s cybersecurity products, including Identity Management (IDM) and Classroom MFA. Support pre-sales efforts by aligning solutions with district needs and drive successful post-sales onboarding, ensuring seamless adoption and strong customer outcomes.--Building Strategic Relationships and Market Impact: Cultivate relationships with district leaders to enhance product adoption and customer satisfaction, helping to drive Clever’s impact and growth in the educational cybersecurity space. Instrumental in scaling MFA across diverse districts and enabling high-impact implementations.--Delivering Operational Excellence: Serve as a key escalation point for Clever Plus customers during critical periods, ensuring timely and effective resolution of complex issues. Provide high-touch service and technical expertise to strategic accounts, reinforcing Clever’s reputation for reliable support.--Promoting Growth and Inclusion: Contribute to a culture of knowledge-sharing and team development, leading initiatives to upskill team(s). As a DEI Hiring Advocate, I support equitable hiring practices and champion an inclusive environment that values diverse perspectives.--Driving Scalable Innovation: Leverage AI and emerging technologies to streamline processes and develop scalable solutions for complex technical needs, enhancing team efficiency.

San Francisco, California, United States

--Strategic Partner Management: Supported Clever’s largest and most strategic application partners and school districts, acting as the primary point of contact to ensure seamless implementation and integration of Clever’s products in complex educational environments. Fostered deep relationships with district administrators and high-level decision-makers, strengthening Clever’s partnerships with key accounts.--Escalation Point for High-Stakes Issues: Served as the primary escalation contact for complex technical issues impacting large districts and critical partners. Collaborated closely with product, engineering, and other cross-functional teams to resolve issues quickly and effectively, maintaining high customer satisfaction and reinforcing Clever’s reputation as a trusted partner in the K-12 edtech space.--Customer Voice Advocacy & Product Influence: Played a key role in gathering and elevating insights from top-tier districts and partners, actively influencing product improvements that better aligned with the needs of enterprise-level customers. Facilitated feedback loops between customers and internal teams, ensuring Clever’s roadmap reflected real-world needs and strengthened our market position as a responsive, customer-centric provider.--Process Optimization & Team Enablement: Drove process improvements and developed best practices documentation to upskill the team in handling enterprise-level cases. Led training sessions to empower new hires and colleagues, enhancing the team’s ability to manage complex escalations and enabling consistent, high-quality support across the board.

Greater Boston Area

- Managed district partnership and program delivery at a Boston Public School Middle School representing City Year Boston through building strong partnerships with my principal, teachers, school officials, parents and other stakeholders in the schoolhouse. - Managed teams of 10 AmeriCorps members to ensure high quality service by leveraging data-informed practices to assist teachers as aids, small group tutors, and student supports through goal- based coaching in attendance, social-emotional learning and coursework.- Supported and coached AmeriCorps members through classroom observation and professional/leadership development helping them pinpoint and achieve their goals while building a feedback-based team culture.- Owned external communication with our school community, teachers and parents with a high-touch approach leveraging email, phone calls, and zoom conferences- Adapted and innovated when Boston Public Schools switched to remote learning in 2020 with the onset of the pandemic. Supported remote and the online side of hybrid learning for entirety of 2020-21 school year. - Worked to cultivate and contribute to a positive online school community through school and class based events, incentives, and offering Social Emotional Learning supports/resources. In partnership with the school we successfully created and ran "Power Hour" -- a bi-weekly online after school program with a focus on Corps Member led enrichment clubs and homework help. The program was optional and drop-in based after school and regularly had more than 30 middle school students attend.- Supported site DE&I efforts as a race-based affinity group leader. Provided resources/trainings for corps members to help navigate complex social justice and identity conversations with their students.

Boston, Ma

•Fulfilled 1700+ hours of full-time service on a team of six members providing whole school support to boost student engagement and create a positive school climate for a diverse student population of 349 students grades K to five•Worked hands-on in a classroom of 18 fifth graders providing individual and small group intervention in mathematics, English language arts, and social studies•Tracked and analyzed student attendance, behavior and course performance data to develop individualized growth plans based in goal setting for 16 focus list students.•As Afterschool Co-Lead, was personally responsible for program management, planning and implementation of a corps-member-run educational and enrichment-based afterschool program for 19 targeted students grades three to five

Eugene, Oregon

- As Compost Lead, was personally responsible for collecting 372 tons of campus compost per the Campus Zero Waste 2018 Materials Tracking Report. Led a daily eight-hour route working both with a partner and independently to collect, sort and process all campus compost from 24 dining hall and café locations.- Trained new employees.- Represented Zero Waste Program in outward-facing customer service capacity on campus and at events.

Eugene, Oregon

- As Student Waste Specialist, serviced over 90 buildings on campus for paper, glass, metal and plastic recycling and compost. Was instrumental in collecting, sorting and processing recycling and compost by hand into respective waste streams to help achieve four consecutive years with more than 50% of materials diverted from the landfill.- Worked part time during school year and full time over summers

Portland, Oregon

Designed, coded, maintained and debugged web based modular learning tools, providing online publishing services for major educational textbook companies and other clients so that their texts could be read online

Portland, Oregon

- Crafted coffee drinks with high levels of precision, efficiency and attention to detail.- Communicated effectively in fast-paced customer-facing role delivering quality customer service through leveraging patience, active listening, and empathy- Operated POS system