Tim Mcguire Email & Phone Number

Getzville, Ny, Us

Las Vegas, Nevada, United States

Improve organizational effectiveness and competencies by designing and implementing training programs on operational processes, planning, communication, and leadership for all company employees, from top executives to branch staff.- Built and delivered operational process training to multiple functional areas of the business across 10 branches and corporate shared services.- Worked closely with strategic vendor partners to identify and implement best practices as well as drive higher… Show more Improve organizational effectiveness and competencies by designing and implementing training programs on operational processes, planning, communication, and leadership for all company employees, from top executives to branch staff.- Built and delivered operational process training to multiple functional areas of the business across 10 branches and corporate shared services.- Worked closely with strategic vendor partners to identify and implement best practices as well as drive higher product adoption ensuring improved return on investment.- Engage with the executive team to identify opportunities and devise methods for achieving the organization's strategic goals at an operational level. Show less

Buffalo, New York, United States

Developing and delivering programs that help contractors maximize their use of ServiceTitan, as a tool for unlocking the true potential of their business.-Responsible for all aspects of the ServiceTitan Certified Administrator Program including creation of all certification exams, curation of learning content, credential management, registrant administration and program analysis. Through the first year of the Certification Program results included: - Nearly 200 Users earning… Show more Developing and delivering programs that help contractors maximize their use of ServiceTitan, as a tool for unlocking the true potential of their business.-Responsible for all aspects of the ServiceTitan Certified Administrator Program including creation of all certification exams, curation of learning content, credential management, registrant administration and program analysis. Through the first year of the Certification Program results included: - Nearly 200 Users earning their certification. - A reduction of support cases by companies with a Certified Admin on staff by over 10% compared to those without a certified user, as well as a greater than 25% reduction in support cases requiring escalation. - An increase in product utilization by over 15% (as measured by Titan Advisor score) compared to companies without a certified user. - An over 90% combined NPS and Customer Satisfaction score based on a survey of users who completed the program.- Served as lead content creator as well as host for ServiceTitan's Toolbox Live industry best practice/thought leadership events.- Work closely with product and customer facing content teams to bring the perspective and needs of the contractor to their process. Show less

Buffalo, New York, United States

Helping businesses in the Home Service industry use their software to better manage, understand and grow their business. I have helped implement and deploy business management software in hundreds of successful companies and look forward to sharing this knowledge with companies eager to improve their operations.

Buffalo, Ny

Proud champion of PACT members. I have the incredible job of building and nurturing the relationships between PACT members, allowing them to work together to be the contractors they strive to be and that their customers will love. - Manage and Guide content development team in the creation and distributin of written content, videos and webinars intended to help contractors to learn and grow.- Lead the creation of product marketing materials used to both raise awareness and provide… Show more Proud champion of PACT members. I have the incredible job of building and nurturing the relationships between PACT members, allowing them to work together to be the contractors they strive to be and that their customers will love. - Manage and Guide content development team in the creation and distributin of written content, videos and webinars intended to help contractors to learn and grow.- Lead the creation of product marketing materials used to both raise awareness and provide usage instruction to existing customers as well as expose prospective clients to the powerful feature of Pointman,- Represent Pointman in the industry by working with vendors, professional organizations and business leaders to provide resources, guidance and relationships to our members.- Deliver live presentations and workshops at industry events allowing me to share my 17 years of industry knowledge and experience to enrich the broader contracting community.- Interface with Product Development and Customer Success Teams to assure that needs of the residential contractor are represented in the design and continuing support process. Show less

Clarence, Ny

- Responsible for all aspects of sales and marketing including, pre-sale discovery, delivery of complete product demos and creation of implementation plan. - Post sale, involved in creation and delivery of implementation plan including data conversion, to ensure successful integration of SuccessWare21 software into client business.- Representing company and product at industry conventions and vendor trade shows. - Work with product developers in mapping the creation of software… Show more - Responsible for all aspects of sales and marketing including, pre-sale discovery, delivery of complete product demos and creation of implementation plan. - Post sale, involved in creation and delivery of implementation plan including data conversion, to ensure successful integration of SuccessWare21 software into client business.- Representing company and product at industry conventions and vendor trade shows. - Work with product developers in mapping the creation of software requirements and customer facing design and workflows.- Fronted business development; managing and growing partnerships with related companies in our industry to create greater value for customers and to provide growth opportunities for the company through revenue sharing agreements and the creation and delivery of cooperative marketing campaigns.- Responsible for the creation and maintenance of Web-based training courses used by SuccessWare21 customers including management of the Learning Management Site used to host our training classes. Show less

Clarence, Ny

- Responsible for creating and delivering training in the implementation and usage of SuccessWare21 software. - Wrote and maintained software help files as well as support documentation, both customer facing and internal. - Worked with Sales department to deliver software demos and work in role of product specialist. - Represented company at industry shows to deliver product and broader industry presentations.

Certification, Secondary Social Studies Eductation And Teaching

Bachelor Of Science - Bs, Criminal Justice/Law Enforcement Administration

Education record