● Identify, Define, prioritize, and implement project and client requirements; track and communicate status of in-flight projects and negotiate with stakeholder and vendor teams to ensure projects stay on track● Lead a team of up to 15, maintaining alignment with and accountability to the scope and timeline agreed upon during project planning.● Serve as an escalation point to ensure satisfaction for 225 high-touch clients, representing a portfolio of 400 million dollars in annual revenue.● Develop benchmarks to keep project profit above 40% and in-line with the current business strategy, which drive implementation standards across diverse portfolios of projects.● Manage and facilitate professional development of direct reports.

● Owned project scoping, delivery and change management for over 50 projects, resulting in a revenue of over 250 thousand dollars.● Authored test plans and conducted production-readiness testing for all projects.● Promoted to people leader within 2 years.

● In a year-long contract role, manage the internal implementation of the Donnelley Financial Solutions Storefront and create the documentation and training for both employees and users.● Work closely with the Data team to ensure SQL scripts were pulling the data and manipulating it correctly.● Manage billing: invoice generation and delivery, reconciliation, and Accounts Receivable for all client projects.● Manage multiple projects and products, while supporting employees use of all associated business processes.● Train employees, document existing processes, identify areas for improvement, and develop new business processes.

● Led analytics, reporting directly to CFO; identified and proposed data-driven improvements to reduce process time and error rates.● Performed quantitative, qualitative, and business meta-analysis to regularly gather pertinent data from disparate sources & identify potential data handling improvements● Created the Public Annual Financial Report, a layperson-focused document that provides readers an overview of the County and its financial activity.● Managed personal information and deposits correctly and securely using Financial ERP software.● Created and maintained a manual for the policies and procedures for all county employees.● Developed and maintained financial dashboards for cashflow, trending data, and forecasting.● Improved the growth of Orange County by researching, analyzing, and concluding what helped other counties across the Nation grow healthily.● Mapped countywide workflows and processes using Microsoft Visio to align all county employees on proper process.

● Analyzed product trends with SAS to determine value and time to sell for maximizing profit.● Increased sales by 57% and enlarged my average profit margin per item by 21% in one year.● Managed inventory to efficiently move products, including packaging, labeling, and mailing.● Managed and performed all accounting and financial obligations to comply with state and federal laws.● Provided customer service to alleviate all customer concerns, with 100% positive feedback.

● Coded and ran SQL scripts to pull and manipulate data; rooting out inefficiencies in the department’s workflow and presenting solutions to improve workflows.● Directed weekly work assignments for all employees of the treasury department; based upon the data I harvested and analyzed.● Researched, analyzed, and performed customer payment adjustments using Financial ERP software.● Safeguarded the Department of Education’s financial funds while processing payments and adjustments.● Presented summarized account information based upon my analysis, allowing management to make well-informed decisions.● Liaised between external and internal customers and companies to research and resolve adjustments.● Continued self-educating to expand my knowledge and ability to take on additional duties outside my rolerequirements.

● Supervised and trained employees in the advertisement department and ensured employees time worked was logged correctly and payroll was accurate. ● Monitored all financial interactions of the department and correctly reported any changes that need to be made for the accounts receivable and payable. ● Created and maintained a sales pipeline and media kit, which made generating leads, pitching, closing sales, and gathering feedback a streamlined process.

● Improved problem approachability and comprehension by building relationships with tutees.● Provided extra help to students by arriving early to prepare or staying late as needed.● Accommodated for student’s needs as much as possible.● Maintained flexible hours to ensure students were given every chance to be able to be tutored.