Tim Mcwilliams Email & Phone Number

Brunswick, Oh, Us

Brook Park, Ohio, United States

Accomplishments• Achieved an "A" rating in the Planet Fitness HQ club operations assessment.• Ranked 4th out of 180 clubs in the collection of unpaid dues.• Maintained nearly 100% across all KPIs for the year.• Created and implemented a new staff impact form to enhance performance tracking.• Ranked #1 in both St. Jude donations and retail sales competition, increasing retail profits from $2,370 to $4,781 (91% increase) across 180 clubs.• Scored 90/90 in the FEC BER/FEA audits, with a 98% FEA rating tied for the highest in the franchise.Responsibilities• Staff Management: Lead and develop a high-performing team of 8-12 employees, including Assistant Managers and Trainers; responsible for recruiting, hiring, training, and conducting performance evaluations to foster a culture of excellence.• Facility Oversight: Ensure cleanliness, maintenance, and safety through regular inspections and adherence to sanitation standards.• Customer Engagement: Deliver superior service by resolving complaints and overseeing front desk operations, including member check-ins and inquiries.• Operational Efficiency: Manage inventory and order fulfillment within budget; conduct monthly checks and ensure accurate reconciliation of financials.• Scheduling and Payroll: Create staff schedules and submit payroll records, ensuring compliance with labor regulations.• Community Relations: Build relationships with local businesses and organizations to enhance brand visibility and strengthen community ties.• Performance Tracking: Monitor key metrics and prepare employee evaluations to align team performance with sales goals.• Administrative Excellence: Complete administrative tasks, manage bank deposits, and authorize expenditures.• Leadership and Training: Provide ongoing coaching for staff to improve service delivery and meet performance goals.• Brand Representation: Conduct Brand Excellence Reviews to ensure consistent representation of the Planet Fitness brand.

Parma, Ohio, United States

• Customer Service: Greet members and guests, fostering a welcoming atmosphere.• Membership Management: Facilitate onboarding for new members and update account information.• Facility Operations: Open and close the facility, ensuring security and readiness for members.• Front Desk Responsibilities: Manage front desk activities, including inquiries and member concerns.• Cleanliness and Maintenance: Maintain cleanliness and organization, ensuring a hygienic environment.• Equipment Oversight: Monitor and address issues with fitness equipment to ensure safety and functionality.

North Olmsted, Ohio, United States

• Client Training: Design and lead engaging group exercise routines tailored to various fitness levels.• Personalized Programming: Develop customized fitness plans based on clients' goals and progress.• Safety Education: Educate members on proper exercise techniques to minimize injury risk.• Motivation and Support: Foster a supportive atmosphere through positive reinforcement and encouragement.• Class Instruction: Instruct a variety of group exercise classes, ensuring inclusivity for all skill levels.• Facility Maintenance: Maintain clean and organized facilities, regularly disinfecting equipment.• Member Engagement: Provide tours and explain equipment usage to visitors.• Policy Enforcement: Promote a respectful and safe workout environment by enforcing gym rules.

Parma, Ohio, United States

• Truck Unloading: Efficiently unloaded merchandise from delivery trucks, ensuring timely processing of inventory.• Product Placement: Organized and stocked products on the sales floor, ensuring items were correctly placed in their designated locations.• Back Stock Management: Managed back stock by staging items in the backroom and ensuring easy access for future restocking.• Customer Service: Assisted customers with inquiries and provided support as needed, enhancing the shopping experience.• Online Order Fulfillment: Supported the fulfillment of online orders, ensuring timely and accurate order processing.

Parma, Ohio, United States

Bachelor Of Science - Bs, Sports Studies, 3.8

Activities and Societies: Dean’s List 2016, President’s List 2015

Sport Management