Tim Melton Email & Phone Number

Charleston, Il, Us

Mattoon, Illinois, United States

Responsibilities include Commercial order writing teams for all levels of products. Responsible for the Commercial Customer Account Managers and Billing Audit team. •Included responsibilities: change management and project management for the Commercial Care organization. • Drove elimination of existing disconnect order backlog to completion within first 3 months in role. •Developed improvements in crediting methods and procedures leading to a $1 M plus reduction within the first 8 months. •Drove improved efficiency via Smartsheet automation for multiple internal teams including dashboard creation, data shuttle configuration and form management / process automation via Smartsheet’s Salesforce connector. • Improved metric visibility and data collection.

Mattoon, Illinois

Expertise in IBM i configuration and all aspects of wholesale and retail billing. Experience in carrier customer service including collections, disputes and order writing.•Driver of key configuration efficiency standards for BAU processes. •Developed and implemented standardization efforts across CCI’s product catalog and GL.•Developed methods for complete and highly efficient integration configuration.•Led team responsible for developing, testing and releasing configuration for countless products/projects including e-commerce shopping cart and PEGA pricing.•Designed and drove development/testing/implementation of a fully automated billing cycle processes for all Western CCI markets.

Mattoon, Illinois

Managed the IBM i table configuration team including both BAU and integration projects. Worked closely with development teams to analyze and propose billing and technical software solutions. •Driver of revenue assurance through data analysis of complex software and process issues.•Drove full Product Catalog standardization to the GL level and development of a go forward Product Catalog schema.

Mattoon, Illinois

Supervised the IBM i table configuration team including both BAU and integration projects. Worked closely with development teams to analyze and propose billing and technical software solutions.

Mattoon, Illinois

Billing analyst for the IBM i control table configuration team.•Proficient in SQL.•Super user of Microsoft Office products.Prior to joining Billing Services held various Customer Service and Provisioning roles with McLeodUSA the former parent company of CCI beginning in January 2000.