Tim Meyer Email & Phone Number

Fredericton, New Brunswick, Canada

Responsible for the definition, communication and execution of a purpose-built product vision that identifies and addresses industry trends, competitive strengths/weaknesses/opportunities/threats, along with customer/internal stakeholder needs now, and well into the future.Providing guidance and strategic recommendations to Senior Leadership as part of the formalization of a right-sized product roadmap that drives the product forward in a manner that helps retain and grow our customer base while moving the product closer towards achieving the product vision and other identified company goals.Key Responsibilities• Definition and ownership of product vision and roadmap • Gathering, understanding, and prioritization of current and prospective customer needs within the roadmap• Consulting with internal departments on product opportunities to assist in achieving their business goals• Understanding the day-to-day needs, responsibilities, and pain points of target personas • Fostering ideation via user groups, forums, sub-teams, or other means of gathering requirements related to existing and emerging needs• Consulting and supporting product delivery teams in the successful completion of vision aligning solutions• Working with third parties to assess partnerships and value add opportunities• Ongoing competitive S.W.O.T analysis• Remain completely in tune and top of relevant industry news and trends• New vertical viability assessments

New Brunswick, Canada

CLEARVIEW, as a leader in back office restaurant management software for over 20 years, has been purpose built to seamlessly integrate within the daily operations of all management levels of a modern QSR enterprise. As such, it is imperative that CLEARVIEW not only incorporate our customers’ existing business processes within our cloud platform, but also support and facilitate accurate and timely processes in downstream systems via electronic data interchange. As Sr. Solution Engineer, it is my responsibility to not only understand our customers current and future business needs, but also to leverage our 20+ year institutional knowledge to design and implement QSR tailored solutions built upon a mix of industry best practices and each customers own unique needs.Responsibilities: • Staying on top and ahead of industry and technology trends• Working closely with existing and prospective customers to determine and document business needs• Identifying, preparing and presenting custom fit solutions to address needs of new and existing customers• Discovery and documentation of gaps and the associated design of new solutions to address• Providing detailed specifications for proposed solutions to facilitate accurate estimation and planning of resources• Assisting various departments in the creation of practical demonstrations of proposed solutions to stakeholders• Formalization of end-to-end proposals for new customer journeys, including custom integrations and solutions• Building of statements of work related to new solutions and services required by existing customers• Acting as the product owner of all new and custom tailored solutions through to the end of the software delivery life cycle• Working closely with Customer Success and Training departments to ensure that the solution is seamlessly incorporated into the customer experience• Actively supporting the onboarding of new customers through close collaboration and knowledge transfer

Fredericton New Brunswick

Focused on platform growth by working with existing and future business partners to ensure Clearview remains an industry leading Back Office Management platform that continues to address operational and management needs by staying ahead of market trends.Key measures for success in this position:- Maintaining high satisfaction levels of our existing user base- Successful platform growth within existing markets- Further industry adoption of the Clearview platform with new key business partnersThe primary factor for success in the above areas is continuing to advance the Clearview platform in a modern yet easy to use model that clearly addresses the business and operational needs of the quick service industry at the employee, management, franchisee and corporate level.

Fredericton New Brunswick

Working closely with key corporate contacts to ensure proper support, utilization and continued advancement of industry leading Back Office Management platform, Clearview. My primary measurement of success while in this position was the ongoing customer satisfaction brought on by the maximization of franchise profitability and growth assisted by such a tightly integrated and critical back office management solution.

Fredericton New Brunswick

Primary responsibilities were instore computer repair, on site repair and installation along with all aspects of network installation.

Computer And Network Technician, Information Technology

Community College that introduced me to the wonderful world of IT. Successfuly completed Computer repair and maintenance and Network.

Education record