Tim Michel Email & Phone Number

United States

Coppell, Texas, Us

Procurement of laptops, keyboards/mice, monitors, printers and accessories as needed for new hires and existing Cyxtera employees.Prepare new laptop computers for newly hired employees. Includes laptop setup, asset management and setup of all necessary accounts required for new employees.Provisioning and troubleshooting phone issues with our cloud-based phone system.End-user support including Windows desktop/laptops, Mac Computers, Mobile devices (phones,Ipads, etc).OnCall Support for our VIPs and Overnight employees. Rotates every three weeks for a total of 17 times per year.Support local and network printers and other peripherals, VPN account administration and connectivity, VOIP control panel (moves/adds/changes) and desktop phone support.Manage Microsoft Office 365, OneDrive for Business, mapped network drives, mobile email support with Microsoft Office 365, and OTS/COTS software installation and troubleshooting supportManage all IT hardware inventory at local sites, including maintaining ITAM system (ServiceNow) to 100% accuracy to account for all IT fixed assets

Justin, Texas, Us

● Okta, Office 0365, SharePoint, Teams, Intune. One Drive, Windows Defender● Managing all 0365 licenses by collaborating with purchasing to scale as needed● Managed all external SharePoint user requests. ● Created Intune apps to ensure all company applications were available. ● Managed Intune hardware including desktops, laptops and mobile devices. ● Data Loss Prevention, managing backups and ensuring all users have the latest tools. ● Audit all SharePoint sites and Azure groups are up to date as users are offboarded/onboarded. ● Continuously finding ways to improve and automate applications and utilizing PowerShell to run reports and write automated scripts ● Communicate with different departments and liaise between end users and IT colleagues. ● Working closely with executives ensuring all issues are resolved in a timely matter ● Utilizing Jira ticketing system to complete any offboarding, onboarding, and support tickets following (ITIL) processes and standard procedures.

Wilmington, Delaware, Us

● Office 365 Admin, Azure Active Directory and Intune asset management ● Provided C level support for all executives at the corporate headquarters ● AWS Cloud, Okta, AD support, Office 365 Suite, Intune, Apple Business manager, and basic network troubleshooting● Crestron AV Support ● Ensuring tickets get completed in a timely matter● Worked closely with project managers to ensure all projects were completed on time

Us

SR. EXECUTIVE SUPPORT, EXXON MOBIL HQ, LAS COLINAS TEXAS June 2016- June 2020● Office 365, SharePoint, Azure, Teams, One Drive, and Intune● PowerShell ● Providing technical support for 300 + users including all top executives and ensuring proper maintenance of workstations, printers and peripherals.● Respond to users’ service requests and expediently resolve trouble tickets to maximize system uptime.● I am also responsible for managing Active Directory user accounts/groups● Mac IOS administration including mobile devices (Air watch).● Key achievements: Involved in Windows 10 and Full Skype migration

Round Rock, Texas, Us

Sr. OFFICE 365 SUPPORT TECHNICIAN, DELL SERVICES, FORT WORTH TEXASJuly 2015- July 2016● Office 365 SME Migration from on prem to the Cloud● Azure Cloud Platform (SCCM)● Key achievements- Migrated 16,000 users to Office 365● Provided level 2 and 3 technical support to 16,000 users in person and remotely.● Evaluated, recommended, installed and configured all PC hardware and software.● Created and maintained documentation associated with desktop computer configuration, operating systems and application software installations.● Earned "Employee of the Month Award" for comprehensive technical knowledge and outstanding customer service.● Conference AV/audio support: Polycom, WebEx, Skype For Business● Heavy Mac Support

Dallas, Texas, Us

EXECUTIVE SUPPORT TECHNICIAN/MATCH.COM HQ/DALLAS TEXASMay 2012- July 2015● Provided 24/7 Support to all executive users, including CFO/CEO● Managed help desk tickets (Service Now) and support request. ● Procuring, imaging and managing email and security distribution groups ● SCCM was used to manage software for deployments● Performed asset management of work stations, applications, and all peripherals including Xerox and HP printers.● Skype for Business support, Polycom and executive support.● Assisted Sr. network engineers with administering and maintaining infrastructure security.

Irving, Tx, Us

DESKTOP SUPPORT TECHNICIAN/SOURCEHOV/DALLAS TEXASJuly 2010– May 2012● Windows 8 Migration● Office 365 Migration ● Provided level 1 and tier 2 support to executive 200 local users as well as 3,000 off site users● Managed and administered: Active directory, Exchange Server, ticketing system (Remedy). ● Imaged computers using Ghost imaging software/Microsoft Imaging Software● Network troubleshooting ● TCP/IP and networking protocols

Cloud Infrastructure Aws, Azure, Gcp, And Oracle Bootcamp, Cloud Infrastructure

Azure Fundamentals, Az-900

Az-900, Cloud Fundamental'S

Brookhaven College, Computer Science

Comptia A Plus, Computer Hardware Technology/Technician

Computer And Information Sciences And Support Services