Tim Milton Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Contributing to a diverse and expanding portfolio of IT solution services in the APAC region through a range of supporting activities, including resourcing and recruitment, program of work, customer contracts, and project performance analysis.

Melbourne, Australia

Prime AccountabilityManage recruitment activities to enable the growth and transformation of a project team during FY19 as part of a corporate digitisation program strategy.AchievementsWorked with agencies, IT consulting firms, and internal recruitment and HR teams to define and prepare job descriptions and advertisements for a variety of Agile-based and project specialist roles for O2A (23 staff recruited for 18 unique roles).Led candidate CV assessments and interviews… Show more Prime AccountabilityManage recruitment activities to enable the growth and transformation of a project team during FY19 as part of a corporate digitisation program strategy.AchievementsWorked with agencies, IT consulting firms, and internal recruitment and HR teams to define and prepare job descriptions and advertisements for a variety of Agile-based and project specialist roles for O2A (23 staff recruited for 18 unique roles).Led candidate CV assessments and interviews (question templates, scheduling, facilitating, feedback activities), and facilitated the onboarding of successful candidates into the project team, including rate sizing and negotiation, and contractual preparation and approvals.As part of a program strategy to reduce costs, led an accelerated activity to replace high-rate consultancy resources with permanent or contract staff, successfully completing the exercise two months earlier than planned.In addition to resource management, managed SME planning and engagements for the project (40+ SME’s), managed site accommodation (including two major re-locations), maintained Confluence Sharepoint organisation/resource data, and helped introduce and establish MS-Teams as the central communications team within the project ((330+ resources). Show less

Melbourne, Australia

Prime AccountabilityProvide project management services to deliver IFRS (International Financial Reporting Standards) compliant tactical solutions as a risk mitigation strategy for strategic solution delivery.AchievementsProject work involved leading a small delivery team to stand up a tactical solution using existing technologies by April 2018 for Telstra’s Small Business segment in preparation for Telstra’s implementation of the IFRS-15 revenue reporting standard. Supported… Show more Prime AccountabilityProvide project management services to deliver IFRS (International Financial Reporting Standards) compliant tactical solutions as a risk mitigation strategy for strategic solution delivery.AchievementsProject work involved leading a small delivery team to stand up a tactical solution using existing technologies by April 2018 for Telstra’s Small Business segment in preparation for Telstra’s implementation of the IFRS-15 revenue reporting standard. Supported the program by integrating schedule / timeline data of individual Microsoft Project plans into the master program schedule.In addition to the core delivery work, took on responsibility to lead a team focused on delivery of both tactical and strategic capability in support of Telstra’s dealer commission payments under the IFRS-15 standard. Further responsibility assigned to manage a team of Business Analysts assessing requirements for specific Telstra product streams including Prepaid and Belong products as part of additional scope for the IFRS program. Show less

Melbourne, Australia

Prime Accountability:Deliver an IT solution to support the launch of a retail Wi-Fi product offering for small businesses within the target launch period.Achievements:Led a 6 week Feasibility phase across Order, Activation, Usage and Billing domains to size overall delivery cost and timings; engaged work-streams, facilitated reviews of estimates, and tabled with the business for endorsement.Led a 2 month Solution/Discovery phase to refine work-stream estimates and delivery… Show more Prime Accountability:Deliver an IT solution to support the launch of a retail Wi-Fi product offering for small businesses within the target launch period.Achievements:Led a 6 week Feasibility phase across Order, Activation, Usage and Billing domains to size overall delivery cost and timings; engaged work-streams, facilitated reviews of estimates, and tabled with the business for endorsement.Led a 2 month Solution/Discovery phase to refine work-stream estimates and delivery timeframes; costs were reduced from Feasibility estimates of $4-6M down to $2.6M.Led Evolve/Build activities for impacted work-streams; addressed requirement changes and gaps in the solution.Utilised Agile concepts including daily stand-ups, story boards, JIRA for Epic/Story/Task management, and organising and facilitating User Story reviews for specific applications. Show less

Melbourne, Australia

Prime Accountability:Deliver, as part of the corporation’s NBN program, a series of projects to support Telstra Wholesale’s launch of NBN product offerings to its customers within mandated launch windows.Achievements:Delivered changes to Wholesale legacy ordering systems and related activation and billing systems to ensure Telstra compliance with a regulatory mandate (ensure wholesale customers have equivalent Service Qualification experience as that enjoyed by retail… Show more Prime Accountability:Deliver, as part of the corporation’s NBN program, a series of projects to support Telstra Wholesale’s launch of NBN product offerings to its customers within mandated launch windows.Achievements:Delivered changes to Wholesale legacy ordering systems and related activation and billing systems to ensure Telstra compliance with a regulatory mandate (ensure wholesale customers have equivalent Service Qualification experience as that enjoyed by retail customers).Managed the delivery of both IT and Network capability required to support the launch of the Wholesale Fixed Wireless product offering as a stand-alone project in 2014.Delivered all Wholesale-required IT changes to support FTTN (Fibre to the Node) and FTTB (Fibre to the Building) in 2015, and similarly for the Wholesale product offering for HFC (Hybrid Fibre-Cable) in 2016. Show less

Melbourne, Australia

Prime Accountability:Delivery of integration solutions in support of major product launches.Achievements:Delivered integration system enhancements for a set of three projects as part of major program aiming to implement 2nd generation ADSL capability for fixed broadband customers.Delivered an IT integration solution to support the implementation of basic telephone access services on the broadband network; this involved tendering to multiple vendors, and installing the… Show more Prime Accountability:Delivery of integration solutions in support of major product launches.Achievements:Delivered integration system enhancements for a set of three projects as part of major program aiming to implement 2nd generation ADSL capability for fixed broadband customers.Delivered an IT integration solution to support the implementation of basic telephone access services on the broadband network; this involved tendering to multiple vendors, and installing the solution on new generation TIBCO bus technology not used in the company before. Show less

Melbourne, Australia

Prime Accountability:As part of the Telstra Transformation Program (2006 – 2010), ensure all customer Churn processes for the corporation are maintained during the Transformation period.Achievements:Delivered a large 2-year $20M project delivery for the initial Release of the program. The project’s objective was to ensure alignment of customer data in legacy and strategic systems supporting churn processes, including services churning in/out of Telstra, technology transfers… Show more Prime Accountability:As part of the Telstra Transformation Program (2006 – 2010), ensure all customer Churn processes for the corporation are maintained during the Transformation period.Achievements:Delivered a large 2-year $20M project delivery for the initial Release of the program. The project’s objective was to ensure alignment of customer data in legacy and strategic systems supporting churn processes, including services churning in/out of Telstra, technology transfers, mobile number, local number and ULL portability.Delivered enhancements to a number of Order and Activation systems, the implementation of two new alignment applications and hardware infrastructure upgrades. Delivered two more large releases under the same program to ensure ongoing churn systems alignment as additional components of the Transformation program were rolled out. Show less

Melbourne, Australia

Prime Accountability:Deliver, maintain and evolve a data warehouse solution for Telstra Wholesale; ensuring high business confidence in its continued usage.Achievements:Managed delivery of a data warehouse implementation for Wholesale; this involved data quality proofing to ensure accuracy of reporting capability against data from source systems and against manually prepared reports. In addition to delivery responsibilities, managed production support activities for the… Show more Prime Accountability:Deliver, maintain and evolve a data warehouse solution for Telstra Wholesale; ensuring high business confidence in its continued usage.Achievements:Managed delivery of a data warehouse implementation for Wholesale; this involved data quality proofing to ensure accuracy of reporting capability against data from source systems and against manually prepared reports. In addition to delivery responsibilities, managed production support activities for the system (Teradata/Microstrategy/Datastage architecture). Established and maintained regular capacity planning analysis to monitor growth and performance of the platform, ensuring sufficient capacity to handle the constant data growth. Show less

Melbourne, Australia

Prime Accountability:Creation and management of a detailed IT works program required to size and baseline core billing and activation projects to be outsourced to major suppliers.Achievements:Established a program management team to collect, collate and verify a large portfolio of applications and their project activities (300 applications, 600 internal staff).Provided program detailed and summary extracts to commercial management teams for inclusion in contract negotiations… Show more Prime Accountability:Creation and management of a detailed IT works program required to size and baseline core billing and activation projects to be outsourced to major suppliers.Achievements:Established a program management team to collect, collate and verify a large portfolio of applications and their project activities (300 applications, 600 internal staff).Provided program detailed and summary extracts to commercial management teams for inclusion in contract negotiations for outsourcing.Worked with business representatives, commercial management and vendors to ensure POW issues were resolved prior, during and post-outsourcing.Established and managed a team to address approximately 750 incomplete work contracts with other suppliers as part of transitioning work to outsourced organisations.Managed the placement/exit of around 20 staff facing redundancy as a result of the outsourcing arrangements. Show less

Melbourne, Australia

Prime Accountability:Ensure delivery of quality architectural solutions and functional designs for core corporate billing systems and supporting DBoR reference systems (e,g Product, Customer, Address databases).Achievements:Co-managed a weekly architectural solution review board for the portfolio, ensuring the timely submission, review, feedback and approval of architectural solutions.Managed the architectural team responsible for defining changes to core corporate systems… Show more Prime Accountability:Ensure delivery of quality architectural solutions and functional designs for core corporate billing systems and supporting DBoR reference systems (e,g Product, Customer, Address databases).Achievements:Co-managed a weekly architectural solution review board for the portfolio, ensuring the timely submission, review, feedback and approval of architectural solutions.Managed the architectural team responsible for defining changes to core corporate systems and downstream systems for the introduction of the GST.Managed and evolved an internal initiative tracking system for all architectural and design activities, effectively forming the portfolio Program of Work tool. Show less

Melbourne, Australia

Prime Accountability:Responsible for the enhancement, maintenance and operability of the corporation’s prime shared repositories for product information.Achievements:Managed a team of 30 technical staff to deliver ongoing enhancement releases to maintain and evolve product databases; ensuring monthly distribution of product data to 40+ business-critical applications.Managed a team of 18 business staff responsible for analysing, validating, loading, maintenance and… Show more Prime Accountability:Responsible for the enhancement, maintenance and operability of the corporation’s prime shared repositories for product information.Achievements:Managed a team of 30 technical staff to deliver ongoing enhancement releases to maintain and evolve product databases; ensuring monthly distribution of product data to 40+ business-critical applications.Managed a team of 18 business staff responsible for analysing, validating, loading, maintenance and distribution of product data, and liaised with product managers to ensure critical product launch targets were met.Established a team of data analysts to extend the capabilities of existing solutions and business models in support of next generation systems. Show less

Melbourne, Australia

Prime Accountability:Establish and manage an IT delivery performance measurement initiative for a major systems delivery unit.Achievements:Established a consultancy service team for projects (250+ applications, 800 staff) in the implementation and operation of project performance metricsLed workshops with senior leadership management to define and agree on a set of metrics aligned with the wider IT organisation.Managed the delivery of metrics collection and reporting… Show more Prime Accountability:Establish and manage an IT delivery performance measurement initiative for a major systems delivery unit.Achievements:Established a consultancy service team for projects (250+ applications, 800 staff) in the implementation and operation of project performance metricsLed workshops with senior leadership management to define and agree on a set of metrics aligned with the wider IT organisation.Managed the delivery of metrics collection and reporting software.Provided representation on behalf of the company to IFPUG (International Function Point User Group) and ASMA (Australian Software Metrics Association) for collection of baseline metrics, seminar/workshop attendance, and general liaison. Show less

Melbourne, Australia

Prime Accountability:Lead a team to address the re-engineering of the corporation's IT development activities into a single, formally defined end-to-end process.Achievements:Established and lead a process re-engineering team, consisting of IT and business representatives, to design and present a new SDLC delivery model for the company, as part of an overall IT Process Improvement Programme.Coordinated the preparation and execution of various workshop and review activities… Show more Prime Accountability:Lead a team to address the re-engineering of the corporation's IT development activities into a single, formally defined end-to-end process.Achievements:Established and lead a process re-engineering team, consisting of IT and business representatives, to design and present a new SDLC delivery model for the company, as part of an overall IT Process Improvement Programme.Coordinated the preparation and execution of various workshop and review activities, including documentation of a new SDLC process, including performance metrics, implementation strategy and project plan.Provided a liaison point to represent all aspects of the new process for interdependent groups, including presentation and awareness sessions with project teams and formal review with the CIO's senior leadership team.Provided consultancy for implementation, ongoing evolution and integration of the new process. Show less

Melbourne, Australia

Prime Accountability:Responsible for the development and support of data integrity solutions across the company.Achievements:Established a new section of 18 staff out of a number of small teams working on similar types of application development, creating a core consultancy function to assist business units and IT teams with data integrity assessment and solutions.Provided consultancy to the corporate Data Quality group, including delivery of a business case to establish a… Show more Prime Accountability:Responsible for the development and support of data integrity solutions across the company.Achievements:Established a new section of 18 staff out of a number of small teams working on similar types of application development, creating a core consultancy function to assist business units and IT teams with data integrity assessment and solutions.Provided consultancy to the corporate Data Quality group, including delivery of a business case to establish a data quality management center Established a robot register and support team to centralise management and standardisation of expediency solutions (eg, screenscraping) created by business teams. Show less

Melbourne, Australia

Prime Accountability: Produce functional and technical specifications, detailed design packages and conduct application testing for a component of the corporation's core billing system.Achievements:Utilised a client/server CASE tool to generate Windows GUI environments and database access modules for the initial system release. In addition to BA tasks, took on responsibility for a small development team within the main release project team and the delivery of it's specification… Show more Prime Accountability: Produce functional and technical specifications, detailed design packages and conduct application testing for a component of the corporation's core billing system.Achievements:Utilised a client/server CASE tool to generate Windows GUI environments and database access modules for the initial system release. In addition to BA tasks, took on responsibility for a small development team within the main release project team and the delivery of it's specification packages according to the project timetable. Performed a mentoring role for 5 employees within the branch, conducting performance reviews and arranging training courses.Assisted branch management in promotion assessments and recruitment activities, staff communications; acted as the internal company representative for the project team (predominantly outsourced staffing). Show less

Hobart, Australia

Prime Accountability:Manage a diverse portfolio of small/rapid delivery projects supporting the information needs of a number of Corporate Center business groups.Achievements:Expanded the team from 8 staff to 35 over two years to address an expanding customer base, achieving high profitability for the IT branch.Fostered the creation and utilisation of a Windows CASE tool for prototype and production software preparation.Established a partnership with the University of… Show more Prime Accountability:Manage a diverse portfolio of small/rapid delivery projects supporting the information needs of a number of Corporate Center business groups.Achievements:Expanded the team from 8 staff to 35 over two years to address an expanding customer base, achieving high profitability for the IT branch.Fostered the creation and utilisation of a Windows CASE tool for prototype and production software preparation.Established a partnership with the University of Tasmania and internal business groups to develop a 3-D spatial system for mapping communication networks in a client’s building. Show less

Melbourne, Australia

OMG! - how it all started....Commenced IT career, steadily progressing through junior analyst/programmer roles and into technical team leadership positions over a 5-year period. Various job roles covered the full spectrum of the SDLC in a predominantly mainframe/COBOL environment, including production support and maintenance. Main technologies involved included relational database systems under an IBM operating system and CODASYL database systems on Honeywell systems (mainframe and… Show more OMG! - how it all started....Commenced IT career, steadily progressing through junior analyst/programmer roles and into technical team leadership positions over a 5-year period. Various job roles covered the full spectrum of the SDLC in a predominantly mainframe/COBOL environment, including production support and maintenance. Main technologies involved included relational database systems under an IBM operating system and CODASYL database systems on Honeywell systems (mainframe and midrange). Show less

Postgraduate Diploma, Information Technology

Bsc, Physics, Mathematics