An experienced Operations Manager with a proven track record of success delivering managed cleaning services across multiple sites in the private FM market sector. Ability to develop strategies and policies to lead the service account in line with contractual obligations to the client, resulting in a consistently improved managed service performance and value for money service delivery, exceeding customer expectations.A strong pro-active leader, providing coaching, training and mentoring to build teams of up to 110 Cleaning Staff, Supervisors and Cluster Managers, all working together to achieve individual targets and service delivery objectives. Conducted performance appraisals to identify and rectify training requirements and to enable staff to reach full potential.Experienced in client engagement, relationship management, budget management, credit control, accounting and invoicing, contract management, change management, delivering best practice, business start up, quality control, project management, H&S risk assessment, target setting, performance management, marketing and business development, implementing solutions to resolve issues.CAREER HIGHLIGHTS:• Managed the successful delivery of the cleaning contract to Zurich Financial Services on behalf of Carillion Facilities Management with a team of 110 staff• Evaluated service delivery standards and quality to identify service improvement initiatives, streamlining operations to improve contract profitability • Built excellent working relationships with staff to enable delegation of work in the knowledge work would be completed on time and to high standards• Implemented new policies and processes to improve and achieve SLAs and KPIs• Operated my own business for 10 years profitability servicing multiple clients• Secured new contracts and successfully maintained to high standards