Tim Montoya Email and Phone Number

Maintain onsite data center using Cisco HyperFlex UCS cluster on VMWare 6.7.Utilize Veeam to backup our VM infrastructure with off site AWS storage and Disaster Recovery.Manage local and remote desktops, laptops, and iPads via Endpoint Central for patching, GPO, and general maintenance.Manage Cisco/Meraki switches on a fiber loop backbone, including Cisco FMC/FTD with Cisco ISE integration for network monitoring and maintenance.Administer users in Duo with an onsite proxy for VPN logins via Cisco FMC/FTD deployment.Process all purchase orders for the Authority from an IT perspective. Worked with Dell, CDW, SHI, GSA, and other government vendors.Plan and maintain the IT budget for the Authority, including renewals, improvement, and capital items for the fiscal year.Setup, deploy, and manage a hybrid Microsoft 365 Azure Active Directory infrastructure for 100+ users with E3/F3 Microsoft 365 licensing.Manage Bailey Terminal and Air Center (General Aviation Center) IT operations including: BIDS, FIDS, GIDS, QSys announcement system, A/V switches for DishTV, and Cisco Meraki APs for wireless.

Lead both Field Services and Help Desk with 11 direct report employees.Apart of the Sabre Interact project, in which we deployed a new reservations system to 25 locations simultaneously. Managed a team of 15 technicians that were on-site for the Sabre Project.Process all purchase orders for the company from an IT perspective. Worked will Dell, CDW, and other vendors.Arrange shipping, receiving and on-site deployment of all equipment.Worked with AT&T, Verizon, and T-Mobile for company cell phones, which included purchasing, deployment, and billing.Perform site surveys at stations and provide specifications to vendors for fiber and copper cabling projects.Lead a project to procure a new ITSM to replace the older one that was in place and not working with the business needs.

Supported Sabre suite for the Systems Operations Center, including Flight Explorer, MaintenanceControl, Flight Track Plot, and CrewTrac. All running on Pervasive 10/11 environment.Provided direct assistance to the System Engineering and Application Administration teams for support of the Sabre suite, as well as configuration for the AirTran Reservations System.Developed and maintained software install documentation for fellow engineers maintained on a SharePoint site knowledge base.Part of an integration team to migrate all Sabre operations from Orlando to Dallas, for AirTran's Systems Operations Center.Worked with the SCCM team to migrate images over from a WDS environment.Company workstation environment included Windows XP/Windows 7 and Office 2007/2010.Managed and deployed desktop images using a Microsoft WDS server.

Supported multiple environments for Symantec’s NetBackup software (versions 6.0 – 7.1).Worked with and troubleshot Solaris, HP-UX, Windows Server 2003-2008 and other Linux/Unix OSes.Performed extensive network troubleshooting via telephone with customers.Worked with NDMP, Standard, VM, Cluster, PureDisk and several other backup methods using NetBackup.Extensive troubleshooting with NetBackup logs from several different environments.Also supported various backup mediums: tape backup, virtual tape, disk, advanced disk and others.

Support 10+ sites with over 10,000+ employees and 100+ systems.Perform basic Active Directory troubleshooting for end users.Worked with a select team that updated and maintained knowledge base articles used by the service desk and other IT departments.Worked on a project to deploy over 200 PCs with SCCM, wrote custom bat files to automate the process.Perform troubleshooting on a Citrix environment with servers in a cluster, over multiple sites.Company workstation environment included Windows 2000/XP/7 and Office 2000/2003/2007/2010.Provide basic troubleshooting for Mac OSX including Entourage/Outlook 2011.

Lead the Field Service group with four direct report employees.Composed schedule for all technicians and held the shift bids for their spots on the schedule.Performed maintenance/troubleshooting of servers running Windows Server 2003/2008 R2 with Sabre Suite applications running on them.Company workstation environment included Windows XP/Windows 7 and Office 2007/2010.Maintained Dell/Lenovo desktops and Lenovo laptops for users in a small metro campus.Worked in tandem with an Atlanta based Help Desk using Kemma Software to resolve service/trouble tickets.Developed and maintained software install documentation for fellow engineers.Managed and deployed desktop images using a Microsoft WDS server.