Tim Morrison Email & Phone Number

Boston, Massachusetts, United States

• Supervise 18 Patient Experience Representatives • Interview, hire, orient, train , develop, and discipline staff as necessary• Organize clinic processes to meet departmental goals while upholding core hospital initiatives • Conduct performance appraisals and recommend merit increases • Lead regular staff meetings on monthly basis• Ensure clinic is compliant with third party regulators DPH, The Joint Commission, OSHA• Allocate clinic rooms to providers to ensure appropriate room utilization• Maintain all clinic and medical inventories • Reviews patient experience surveys to identify improvements in clinic processes• Oversee all time-off requests and manage excessive tardiness / callouts using departmental policy• Direct contact for all providers and clinicians regarding daily administrative tasks • Epic SuperUser contact for department• Emergency / Fire Marshall for Orthopedics Department• Responsible for all escalated patient relations matters within clinic

Boston, Ma

• Responsible for operating room utilization for Surgeon-In-Chief and 4 Lower Extremity Team providers• Point of contact for all surgical coordination and department appointments, consultations, and clearances • Help acquire insurance authorizations through direct communication with patient finance and insurances• Meet with patient and families in clinical settings to better serve patient needs• Manage clinical and operating room calendars for 5 doctors • Ensure proper equipment delivery for surgical procedures through direct contact with vendor representatives• Work closely with various department nurse, physician assistants, providers, and administrative staff members

Boston, Ma

Boston Children’s Hospital June 2012-Mid 2013Ambulatory Service Representative III- Orthopedic Department• Maintained Surgeon-in-Chief’s clinic schedule and was direct point of contact for patients• Facilitated patient appointments between multiple clinics and satellite locations• Actively engaged and assisted providers in new QCC billing process • Responsible for daily clinical functions and frontline administrative duties• Structure multiple provider’s scheduling templates to better enhance patient satisfaction and clinic efficiency• Compiled patient history and medical information

Washington D.C.

• Assisted in daily medical hospital operations, Truth Point analysis, and patient satisfaction surveys• Helped design operational diagrams for the Emergency Department by recording nurse behavior• Facilitated key hospital events, HCAHPS assessments, and Plaintree Retreats• Helped formulate VISN-wide budgets for Patient-Centered Care Innovation Project on Excel• Participated in monthly regional headquarter meetings to discuss DC VA Medical Center Patient-Centered Care Initiatives and progress• Maintained all invoices and vendor contracts with Patient- Centered Care Office• Prepared informational flyers and power points featuring progress in patient satisfaction scores• Attended outpatient clinics in D.C area to assess patient needs